Meet the team


Our CAREGivers - the 'Heart' of our service!

A selection of our outstanding CAREGivers.  Every one individual and unique.  All share common traits:

Patience, kindness, empathy, attentiveness, dependability, sense of humour and integrity.

We are delighted that CQC has recognised the quality of care delivered by our exceptional CAREGivers.

Susan & Jo

Susan Robinson & Jo Shaughnessy , Co-Founders

Susan Robinson and Jo Shaughnessy opened the Salford office in February 2016, after finding Home Instead while seeking care for Susan’s mother.  They were so impressed by what Home Instead Senior Care had to offer, they decided to bring this special blend of caring to their local community. 

Susan had owned and managed two exciting businesses in the past and more recently had volunteered and worked in several primary schools in Salford.  A large proportion of her time involved developing relationships between school, families and the wider community. 

Jo has enjoyed supporting and advising businesses throughout her accountancy career.  Jo’s other passion is people and she felt quite disheartened when searching for quality care for Susan’s mother. However, ‘when we talked to Home Instead National Office about the ethos and goals of the company, we quickly realised that Home Instead Senior Care is a company that we would be proud to be part of and represent. Home Instead Senior Care delivers exceptional care and people are at the heart of everything we do.’ 

In October 2017 the Salford office was rated ‘outstanding’ from the Care Quality Commission (CQC), the independent regulator of health and social care in England.  Outstanding is the highest rating available from the CQC. and Home Instead Salford has achieved the standard less that two years after opening the office. 

In summing up the caring nature of the business inspectors wrote, ‘The feedback we received from people who used the service was unanimously positive both about the care they received and the CAREGivers. People consistently told us CAREGivers provided an excellent level of care which was dedicated, compassionate and centred on what they wanted.’ They went on to say, ‘We saw specific examples of where CAREGivers had gone ‘above and beyond’ for people who used their service. 

Susan and Jo are delighted that their team have been recognised for supplying ‘tip top’ care and are determined to continue to do so.  Jo and Susan believe ‘together with the other 200+ Home Instead Senior Care offices throughout the U.K. we can, and we will change the face of ageing. With 55+ offices already receiving ‘outstanding’ from CQC and Home Instead Senior Care receiving the Queens Award for Innovation in 2016 for Dementia Care . In addition we have been granted the Princess Royal Training Award for end of life care. The Princess Royal Training Award is a new honour for employers that have created lasting impact by successfully linking their skills development needs to business performance. Home Instead Senior Care is one of only 34 UK businesses from a wide range of sizes and sectors to have achieved the prestigious Princess Royal Training Award’s standard of excellence in training. 

Nicky Leack

Nicky Leack, Registered Care Manager


I have worked in the care sector since 2004 in various settings and started my career as a carer.  I progressed quickly into management of services, gaining my NVQ level 5 in Leadership and Management of care services.  I am delighted to be the Registered Care Manager at Home Instead, Salford and Worsley - an office which has recently achieved an 'outstanding' CQC rating - an amazing achievement.  Giving back is a big part of my personal philisophy and I was excited to find that there is a care company that feels the same way!  I am now able to come to work every day, to a place where I know that not only are my techninical skills valuable, but my personal philosophies are as well.  I am dedicated and passionate about making sure that people are provided with the highest quality service, and that we can make a difference to peoples' lives.  Outside of work I enjoy spending time with my partner and three beautiful children.

Madison Greenhalgh

Madison Greenhalgh, Head Of First Impressions

Madison joined Home Instead Senior Care Salford in March 2018 to commence a Business Administration Apprenticeship.  Madison excelled throughout her apprenticeship and developed into a very professional, approachable, capable and friendly member of the team. 

After fourteen months of practical and theoretical work Madison completed her level two apprenticeship and is ready to embark on level three. 

After her hard work, determination and enthusiasm Madison has now secured herself a full time position with Home Instead Salford and is now  ‘Head of First Impressions’!!!

Gemma Brookes

Gemma Brookes, Care Co-Ordinator

Gemma joined Home Instead Senior Care Salford in April 2019 and is now a valued member of the team.  Clients, CAREGivers and the office team have all been impressed with her friendly and professional attitude.  Gemma has delivered care in the community for several years and absolutely loves this aspect of her work.  In addition, Gemma has care co-ordinator and scheduling responsibilities.

Hanah Bagunu, Client Care Co-Ordinator

Hanah Bagunu, Client Care Co-Ordinator

Hanah joined the Home Instead Salford team when she was attending Salford University. The role of CAREGiver fitted perfectly with her student lifestyle and offered Hanah health and social care experience.  Hanah’s parents both work in the health care system and Hanah knew that she would follow in their footsteps.

After successfully completing and obtaining a B.Sc. Biomedical Science degree Hanah applied for the position of ‘Client Care Co-ordinator’ with the Home Instead Salford team.

Hanah’s work experience has involved retail and customer services together with working in a Dementia ward and residential care home.

Hanah’s current role is to support Clients and their families making sure that everything is in order and everyone is happy with the services provided.  Hanah also continues to deliver care to our Salford Seniors when needed and this she particularly enjoys as she enjoys ‘giving back’ to the community.

Amy Gowland , Recruitment Champion

Amy Gowland , Recruitment Champion

Amy has joined Home Instead with a wealth of experience in recruitment, resourcing and HR management and her official title is ‘Recruitment Champion and Networking Guru!’.  Her duties are varied including all aspects of recruitment, networking, social media and ‘the buddy system!’. Amy also enjoys delivering care and supporting our Salford Seniors in their own homes.

Amy’s Mum was employed at The Woodlands Memory Clinic in Salford for twelve years as a ward administrator.  Amy remembers, as a child, helping her mum at summer fairs, Christmas fairs and general fundraising events at The Woodlands and  says that it because of these experiences that she decided to pursue a career in health and social care.

Amy has a degree in occupational therapy gained at York University and has experience of the following:

·  Community Rehabilitation
·  Frail and elderly assessment units
·  Medium secure forensic units
·  Age UK
·  Dementia Care
·  Chronic Fatigue Syndrome

Amy has also worked within a HR resource company gaining a solid grounding in recruitment and she has also enjoyed employment with BUPA.


Our office dog Pip!

Pip is one of our amazing office dogs who is always pleased to meet and greet and listen to everyone. Pip's tail is an indicator of her happiness!  Pip and Milly are best friends and work very well together as part of our  'outstanding' team.


Milly Boxer

Milly also enjoys the sunshine and meeting new people.

Milly is very proud to be part of the Home Instead Salford & Worsley team!





CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady