Our Care Professionals are the best of the best. During our selection process, we look for people who have similar interests so we can find the right person to support you.
During your initial Care Consultation, we’ll meet at your home and talk through your life history and background, interests and hobbies, daily routine, preferences, and needs.
This enables us to select the best Care Professionals to support you. Our Care Professionals are as varied as you are, with a range of interests, hobbies, and personalities.
Using the knowledge from your initial Care Consultation, we can pair you with a Care Professional who not only is the best choice for supporting your healthcare needs, but who you can connect with on a personal level.
Feeling comfortable in your own home means knowing and trusting those who come into it. Building strong and valuable relationships is important to us, and shared interests is a good way to build a rapport that can help put you at ease.
Our Care Professionals are so much more than just healthcare providers – they are consistent and friendly faces, who truly believe in what we do and are dedicated to providing you with first-rate support and care.
A Care Pro is always introduced to you before the care service begins, to ensure they are compatible and are the right fit for your home care.
This introduction will be carried out by a senior member of our team, who will arrange to visit you with your new Care Professionals, and give you time to get to know one another.
The introduction is just that – this is the first time you are meeting the Care Professionals, so they will not be providing any care during this session. It is important that you meet them first, so you can feel comfortable and trust them when they start providing care within your home.
86% of clients told us they were introduced to their Care Professionals before they started delivering care and that they were well matched- PEAQ Client satisfaction survey 2022
I am very happy with the support, care and kindness I receive from all the staff of Home Instead.
Home Instead have been looking after my father for a few years now, without them we would not be able to manage having him living in his own home. They are always bright and cheerful and Dad enjoys seeing them.
Bridget, Clients Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide.
The Care JourneyThe Next Step
We know that finding care for a loved one isn’t easy. With so many options and choices, it can be hard to know where to turn. But our care begins with you.
By spending more time listening and understanding your circumstances than anyone else, we’re confident we can help you get through it.
Because we’re here to help your relative live a more independent life, at home, with everything from companionship to specialised, practical care created just for them.
So give us a call and we’ll help you find the answer, with no pressure to make a decision right away.