Our care professionals
Our Care Professionals are the best of the best. During our selection process, we look for people who have similar interests so we can find the right person to support you.
Matching
During your initial Care Consultation, we’ll meet at your home and talk through your life history and background, interests and hobbies, daily routine, preferences, and needs.
This enables us to select the best Care Professionals to support you. Our Care Professionals are as varied as you are, with a range of interests, hobbies, and personalities.
Using the knowledge from your initial Care Consultation, we can pair you with a Care Professional who not only is the best choice for supporting your healthcare needs, but who you can connect with on a personal level.
Feeling comfortable in your own home means knowing and trusting those who come into it. Building strong and valuable relationships is important to us, and shared interests is a good way to build a rapport that can help put you at ease.
Our Care Professionals are so much more than just healthcare providers – they are consistent and friendly faces, who truly believe in what we do and are dedicated to providing you with first-rate support and care.
Introductions
A Care Pro is always introduced to you before the care service begins, to ensure they are compatible and are the right fit for your home care.
This introduction will be carried out by a senior member of our team, who will arrange to visit you with your new Care Professionals, and give you time to get to know one another.
The introduction is just that – this is the first time you are meeting the Care Professionals, so they will not be providing any care during this session. It is important that you meet them first, so you can feel comfortable and trust them when they start providing care within your home.
86% of clients told us they were introduced to their Care Professionals before they started delivering care and that they were well matched- PEAQ Client satisfaction survey 2022
I am very happy with the support, care and kindness I receive from all the staff of Home Instead.
B.M, Client
Home Instead have been looking after my father for a few years now, without them we would not be able to manage having him living in his own home. They are always bright and cheerful and Dad enjoys seeing them.
Bridget, Clients Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide.
Paul, Client
The Care Journey
The Next StepConfused about home care? We can help.
We know you want the best for your loved one, so when it comes to arranging home care, we’ve made it easy with personalised, attentive care that adapts as your needs change.
Organising care shouldn’t feel like a trust fall. By taking the time to listen and understand your unique circumstances, we’re confident we can help your loved one live a more independent life at home, while helping you find balance as a caregiver.
From warm and friendly companionship, to specialised, practical care that puts their needs and preferences first, we are changing the way people think about home care.
Whatever questions you would like answered, we’re here to put your mind at ease – with no pressure to make a decision until you feel ready.
