How it works

Whatever care your loved one needs, we’ll work quickly to help find a solution. And we know care needs can change, so our plans are always flexible, too.

  • Find your local Home Instead team
  • An initial chat
  • Home visit
  • Care Professional introductions
  • Getting to know each other

Find your local Home Instead team

Our 250 offices are based in the communities they serve. Use our postcode tool in the navigation bar to search for the location that’s best for you.

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How We Do It

An initial chat

No matter how stressful, hopeless, or stuck you may feel, we’ve helped people through worse before. A informal, initial chat will help us get to know more about you and your loved one’s needs.

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How We Do It

Home visit

Detail is important. We’ll visit you and your loved one, discuss their needs, the support they’re looking for, and explore what type of Care Professional would be best. Because it’ll usually be the same Care Professional (or small team of Care Professionals), we really want to find someone who’s a great match.

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How We Do It

Care Professional introductions

Time to meet your team. After we’ve selected the right support and brought them up to speed with your loved one’s needs, we’ll introduce everyone in a relaxed, but suitable setting – paving the way for a great relationship.

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How We Do It

Getting to know each other

We know good relationships can take time. So in our Care Professional’s first few weeks, they’ll focus on getting to know your loved one better. Your involvement helps this process thrive, so we’ll keep in touch at every stage to make sure everything’s going smoothly.

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Let's have a chat to
see how we can help

Get in touch

Feeling stuck?

We know that finding care for a loved one isn’t easy. With so many options and choices, it can be hard to know where to turn. But our care begins with you.

By spending more time listening and understanding your circumstances than anyone else, we’re confident we can help you get through it.

Because we’re here to help your relative live a more independent life, at home, with everything from companionship to specialised, practical care created just for them.

So give us a call and we’ll help you find the answer, with no pressure to make a decision right away.

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Feeling stuck