How it works
Whatever care your loved one needs, we’ll work quickly to find a bespoke solution that’s right for you. And don’t worry – we know care needs can change over time, so we’re always ready to adapt, and just a phone call away when you need us.
Find your local Home Instead team
We have 250 offices all over the UK, and all are based in the heart of the communities they serve. Type your postcode into the pink navigation bar above to find a care team near you.
Arrange an initial chat
The care journey begins with an informal, no-pressure chat with one of our friendly advisors. They’re ready to learn more about your situation, find out about your loved one’s current struggles, and answer any questions you have about home care.
Book your home visit
The home visit is our chance to find out more details about your loved one’s specific needs and how we can help. We’ll arrange a time to come to the home, get to know your family, and learn more about your loved one’s personality so we can suggest the best Care Professional. Typically, the same Care Professional (or small team) will be visiting regularly, so we work hard to find someone who’s a great match.
Meet your Care Professionals
When we’ve selected the best support team for your loved one’s needs, we like to arrange an introduction in a relaxed setting so you can meet, have any other questions answered, and lay the foundations of a great care relationship.
Get to know each other
We’re committed to making sure you and your Care Professional feel completely comfortable with one another. In the first few weeks, it’s all about learning your loved one’s likes and dislikes, preferred routines, and forming a strong bond with trust at the core. Family involvement helps foster this process, and we’ll keep in touch every step of the way to ensure a smooth transition and a great future care relationship.
Home Instead have an experienced caring team that far exceeds in quality anything we experienced from other agencies at this point of service.
Steve, Client
Knowing that mum has caring and genuine people to help take care of her gives me peace of mind and mum looks forward to seeing the Care Professionals. Thank you for making such a big difference to both of our lives.
Rebecca, Client's Family
From day one Home Instead has given us a first-class professional caring service. Office staff and carers very helpful and understanding.
Paul and Sandra, Clients
Let's have a chat to
see how we can help
Confused about home care? We can help.
We know you want the best for your loved one, so when it comes to arranging home care, we’ve made it easy with personalised, attentive care that adapts as your needs change.
Organising care shouldn’t feel like a trust fall. By taking the time to listen and understand your unique circumstances, we’re confident we can help your loved one live a more independent life at home, while helping you find balance as a caregiver.
From warm and friendly companionship, to specialised, practical care that puts their needs and preferences first, we are changing the way people think about home care.
Whatever questions you would like answered, we’re here to put your mind at ease – with no pressure to make a decision until you feel ready.
