Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"“I wanted to thank you for your patience with mum over the last couple of years, as well as your support to myself. Could you also thank the carers who visited my mum, especially Monica, whose visits were..." Penny
"I would just like to thank all of you for the kindness and compassion you have shown Dad over the last three years as without your help I would not have been able to keep dad at home for as long as I did which was..." Julie
"Very good service, excellent !" Mrs Bramwell

"Brother Andrew, I met Home Instead when a colleague had a serious accident and we wondered whether he would be able to able to come home to us after his hospital treatment. With help from Home Instead he is still thriving here. They offer a wide range of practical help – as and when required. In our community of men (only one of us is under eighty years old), many others have benefited from their services since then. Early this year I was seriously handicapped by a leg injury and chest infection. With home Instead’s help I have been brought back to independent living, i have found them all competent and pleasant company."

Brother Andrew

"My wife, Alison, and I would like you to know how much we valued the care which you gave to my father, James, over the past year. Throughout that time we were very impressed by both the high professional standards maintained by the carers, and by the the very personal manner in which this caring was provided. We felt that the enhanced quality of life which James experienced during this period owed so much to the level of care he received."

John and Alison

"Home Instead is enabling Enid to be where she most wants to be, in her home…you understand her and adapt to unpredictable moods and allow her to feel safe. Her carers see her as a person and give her time, time that others in different pathways of care are denied. We were glad to overlap with Barbara and witness her kind attention to Enid and know that she now allows herself to be washed. The house was clean and fresh and being kept. Home Instead are remarkable…professional care and homely kindness. So to you, Michelle, and Barbara and Karen and others thank you for all you have done this year.  "

Hilary

"'[CG] has been coming on Wednesday mornings for nearly two years, and she has been excellent - especially when there have been occasional difficult situations to deal with. She manages to combine a professional approach with a cheerful friendship, which has suited Mr Taylor and myself very well. I have recommended Home Instead and her in particular, to several people. Thank you'  "

Mrs Taylor

"Dear Alan, I just wanted to thank you for all the support and care Home Instead have provided over the last couple of years for mum. It has not been an easy time for any of us and without the help from your staff we would not have coped. It goes without saying that Michele has been an absolute star and has always gone the extra mile. She is so dedicated to her work and is one in a million. She has such a caring nature and is an absolute asset to your services. Please pass on my thanks for all the care and companionship provided. Mum has settled into her new home exceptionally well and we just take each day as it comes. Best Wishes to you all  "

Lynnsey and Family

"Just to let you know, that Bob and I are thrilled to bits with Maggie and Jill. We get on great with each other, thanks so much for a great team."

Audrey and Bob

"Seeing a change in Mum since Barbara has been visiting. She is a miracle worker. Pass on my thanks. So glad I found your company as Mum was giving up previous to Barbara. Jan"

Jan

"Hi Michelle Just a quick note to pass on my thanks to Anita and Melissa who have both been great with my mum this week. It is certainly piece of mind for me to know that she is being looked after well and is much happier! Melissa even managed to persuade my mum to have a shower today (She has never let anyone but me shower her before) so instead of going to give her a shower today I was able to sit and have a cup of tea with her and visit rather than 'do things', which was lovely."

Helen

""The two Laura's (CAREGivers) are an asset to Home Instead, they're both so encouraging, it is great to know that mum is in safe hands""

Fiona Sale (daughter)

""Home Instead is my saviour, both my lady's (CAREGivers) that visit me are superfluous, both excellent cooks, I am really enjoying freshly cooked meals - thank you""

Mr.P

""Home Insteads service has made an enormous difference to me, and has taken a great load off my daughters mind""

Winifred Altrincham

""I feel young again, it is lovely to have lunch with friends""

Rita Altrincham

"Dear Karen, I am so glad you managed to be at Mum's funeral service. The lovely way in which your carers looked after mum in those last days gave her some quality of life she might not otherwise have experienced. With best wishes. Nick"

Nick, Altrincham

"Dear Alan, As before, everything went very well for Julia and our friend Jean particularly wanted me to mention the high quality of care that Julia received from Jane and Amanda. Many Thanks.(working along side the church community to provide respite and personal care)"

Noal, Altrincham

"Dear Karen, This is just to thank you for arranging for Jane to come and help me. I really enjoy having her and she is a great help with my de cluttering! Yours sincerely, E."

Elizabeth, Altrincham
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