Second Outstanding rating for 'kind and caring' company
Home Instead Oldham & Saddleworth has achieved an ‘Outstanding’ rating by the Care Quality Commission (CQC) for the second time.
What makes this achievement even more notable is that only three per cent of all care companies receive this top rating once, let alone twice.
Husband and wife team Mick and Jenny Sheehan run the business which provides care for older people so they can continue living in their own homes.
Care Quality Commission inspectors spoke to clients, relatives of clients and Home Instead team members before producing their recent report, which states ‘everyone we talked to, without exception, spoke very highly of the service, its staff and how it was managed.’
Home Instead was praised throughout the report for helping older people to live independently. One CAREGiver told inspectors, “It's about the little things, making sure they feel safe, having everything close to hand and making sure it's how they want to do things – I like them to lead the way.”
Home Instead's CAREGivers told inspectors that 'they were 'matched' with the client they supported and this helped them develop genuine friendships.'
Wonderful connections between clients and their CAREGivers are cited throughout the report. One client is quoted as saying, “They couldn't have matched me up with a better person. She's a gem. You've no idea how nervous I was in contemplating having this type of service but the moment we met, we both knew it was just right.”
Another client said of their regular CAREGiver, “She knows all my likes and dislikes. I love her to bits.” Yet another commented, “All the staff are kind and caring. They listen to me and act on everything I ask for. They would do anything for me, which gives me comfort.”
This level of service is made possible by the uncompromising focus on person-led care that is part of the Home Instead ethos. As well as matching clients and CAREGivers by common interests, every care visit lasts for at least an hour.
Of the double ‘outstanding’ accreditation, director Mick Sheehan said, “Jenny and I have always known that our team was outstanding but to have that confirmed and now reconfirmed by independent inspectors means an awful lot.
“We all do this because we genuinely care. When we hire someone, the question we ask ourselves is would we trust them to care for our own parents? When we find those special people that we trust, we train and support them to really take the time to care with compassion.
“For me the stand out comment of the report came from a client who told inspectors 'It's a very personal service and it seems to be more than just a job to them'. That sums up everything about Home Instead!”
Home Instead Oldham and Saddleworth Outstanding Rating CQC report can be viewed here: CQC report
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