Response to Home Care Services Report

This is our response to the HealthWatch report on home care launched today.

Today’s report highlights that high quality home care is an invaluable way of offering older people a choice of how they want to live their later years; it offers the chance for them to remain in their own home and stay connected to friends, family and the community of which they’re a part.

We feel passionately that quality home care should be the first consideration as a viable, credible care choice. To do that, we need to drive up quality across the entire sector and ensure that people considering care at home are aware of the choices open to them, such as direct payments and private pay and that care workers are well trained and given time to do their jobs properly.

At Home Instead, we deliver high quality, person-centred care every day with visits that last a minimum of one hour – so there is no rushed care and always time to talk.

As an exemplar provider, with the highest number of Care Quality Commission ‘Outstanding’ ratings and the Queen’s Award for Innovation in recognition of our relationship-led model, we have created a blueprint for quality home care for the elderly.

We believe that regular communication is key to ensuring the delivery of high quality care which is why we have an ongoing dialogue with our clients and CAREGivers. Each year we commission an independent survey*, measuring our clients’ satisfaction with all elements of our service, from care planning through to their relationship with their CAREGiver.

This year’s survey, completed by over 5,000 clients and 5,200 CAREGivers has told us that 96 per cent of clients recommend our services and 95 per cent felt perfectly matched with their CAREGiver. 95 per cent of our CAREGivers are extremely proud to work at Home Instead as they have time to care. This feedback is crucial to strive for excellence and highest standards.

Martin Jones, Managing Director

* Figures taken from Home Instead’s 2017 survey, conducted by Smith & Henderson.