Newcastle upon Tyne is the latest Home Instead office to receive an outstanding rating from the Care Quality Commission (CQC) – the 29th for our network.
Inspectors in Newcastle were particularly impressed with the strong bonds formed between CAREGivers and their clients, who they said treated them like members of their own family.
A relative of one client said it was ‘as if they were caring for their own mother’.
Cath and Andrew Fullerton, who run the Newcastle office, said they were delighted by the comments in the report as they always make sure their CAREGivers pass ‘the mum test’.
“When we are hiring staff we look for people we would be happy taking care of our own mums, so to read these comments from our clients and their relatives has been amazing,” Cath said.
“We think of ourselves as being like one big family and it is important to us that our clients feel a part of that.
“We are so proud of all our CAREGivers and the wonderful relationships they have with their clients.”
The CQC report also highlighted the positive attitude among staff at the Newcastle office, as well as its efforts to ‘positively influence the wider community’ in terms of dementia awareness.
It states: “We found the atmosphere among the staff team, the consistency of extremely caring attitudes and the way in which the provider supported and encouraged staff to care for people in an unrushed and compassionate manner, to be outstanding.”
Only two per cent of adult social care providers have achieved an outstanding rating since the introduction of the CQC’s new Ofsted-style inspections in 2015. Home Instead are proud to hold more outstanding ratings than any other care company.
Martin Jones, managing director at Home Instead, said: “Congratulations to Cath, Andrew and all their staff for this outstanding result.
“The family aspect of the care we provide is so important, and they embody that perfectly – they fully deserve this rating and we are very proud of them.”