East Cheshire office rated as Outstanding!

Home Instead East Cheshire has been rated as Outstanding by the Care Quality Commission. Owned and managed to Julie and Steve Akroyd, the office has been praised for its ‘exceptionally caring service’ in client’s homes.

The report acknowledged that people’s care plans were extremely personalised and that clients were supported by ‘small and consistent teams’ where staff continually went above and beyond to ensure clients ‘emotional, leisure and cultural needs were met.’

Speaking of the Outstanding rating, Steve and Julie said: “We are over the moon to have received an outstanding rating from the CQC. To read of so many positive stories about our CAREGivers, and lovely comments shared by our clients and their families is overwhelming. We know that our team does outstanding work, and we are delighted that it has been acknowledged by the CQC.”

Steve and Julie continued, “Our staff deliver care based on trust and companionship - we ensure that people continue to feel in control and enable them to remain independent within their own homes for as long as possible.”

Throughout the report, inspectors shared examples of how staff went the extra mile for their clients. A particularly notable success story was when a CAREGiver identified the risk of loneliness and isolation in one client whose eyesight was failing and they could no longer read written text.  Home Instead CAREGivers supported their client to purchase an interactive smart speaker, enabling them to interact with the technology to listen to their favourite music, ask questions of interest and even to learn a new foreign language.

In speaking to clients and their family members, inspectors found that they were fully involved in all decisions about the care and support received. One client said, “My CAREGivers treat me with respect. They take the time to sit with me and listen to what I have to say. I think they are great.” 

A relative told inspectors: “They go the extra mile, they are extremely helpful and provide excellent care for my relative.” Another example from a client who remarked “This service is a wonderful bridge between us staying independent and staying in our own home”.

The CQC report also highlighted how Home Instead East Cheshire worked to engage with clients and the wider community through publishing a newsletter and delivered a ‘Stay Nourished’ campaign which took place at a local restaurant to highlight the risks of malnutrition.  Home Instead East Cheshire has also been involved in the promotion of a fraud and scam awareness campaign through partnership events where clients could receive advice and support to stay safe in their own homes.

The report is available to read here: https://www.cqc.org.uk/location/1-1348699879