Yet another Home Instead office has been designated outstanding, with Bromley awarded the highest possible rating by the Care Quality Commission (CQC).
Bromley is our 28th outstanding office, and inspectors from the CQC commended the ‘exceptionally compassionate and kind’ staff for going over and above for their clients.
CAREGivers visited clients in hospital in their own time, helped people to shop and prepare meals, got them to appointments, and liaised with healthcare professionals on their behalf.
“Everyone who works there was passionate about delivering high quality care to people and recognised the impact of their work,” the CQC report said.
There was also high praise from the clients and their relatives. One relative said: “Lately there’s been a mysterious bunch of daffodils or tulips arranged beautifully on mum’s table.
“It’s her CAREGiver leaving a little bit of spring for the weekend.”
The Bromley office is run by former solicitor Karina Brown, and the registered care manager is Sarah Larden.
Karina said she was ‘absolutely thrilled’ by the results of the CQC inspection.
“My aim has always been to put our clients at the very centre of everything we do, and make improving their lives our number one priority,” she added.
“I know what good care looks like and I know that is what we are providing. To be rated outstanding is the icing on the cake.”
Only two per cent of adult social care providers have achieved an outstanding rating since the introduction of the CQC’s new Ofsted-style inspections in 2015. Home Instead are proud to hold more outstanding ratings than any other care company.
Martin Jones, managing director at Home Instead, said: “Bromley is our 28th office to receive an outstanding rating and we could not be more pleased.
“Karina and Sarah and their amazing team of CAREGivers deserve every word of the glowing CQC report - I am extremely proud of them and all our staff for the difference they make to people’s lives every day.”