Home Care in Newport, Cwmbran and Chepstow

Relationship-led and supportive Home Care in Newport, Cwmbran and Chepstow from compassionate and experienced home care professionals.

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An elderly woman smiles at a younger woman pouring tea, while another person carries groceries in the background. - Home Instead

The Newport, Cwmbran and Chepstow Home Care team, here to help every step of the way

For over six years now, we’ve been supporting families across Newport, Chepstow and Cwmbran, growing from a family-owned business to recognition as a premium care provider. We’re honoured that local families have chosen us to care for their loved ones, rating us 9.9 out of 10 on homecare.co.uk. Being named one of Wales’ Top 20 Home Care Providers reflects our commitment to excellence, but what truly matters to us is the strong bonds that develop between our clients and Care Professionals, making a real difference in people’s daily lives.

Two people in a kitchen, one slicing tomatoes on a cutting board, both smiling and interacting. Home Care at Home Instead Newport, Cwmbran and Chepstow

Award-winning service you can rely on

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Why Home Care may be right for you

We take time to understand not just our clients’ care needs, but the little things that matter – from a gentle walk, help with household duties or collecting medication. We tailor our care package to fully support our clients on an individual basis. Our Care Professionals complete comprehensive training at our local office, and because we know consistency matters so much, you’ll always see familiar faces who truly understand your routines and preferences. Our visits are never less than an hour, giving plenty of time for both practical support and those all-important chats that help real relationships grow.

A caregiver helps an elderly woman sit up in bed in a room with brick walls. Home Care at Home Instead Newport, Cwmbran and Chepstow

What we do to care for your loved ones

We offer two types of home care: hourly care, where we visit at set times, or live-in care, where a carer resides in the home. Both are overseen by our care management team and delivered by compassionate Care Professionals. Each care package is made up of a unique mix of services to meet your needs.
  • Companionship care

    We carefully match Care Professionals with clients to ensure a meaningful bond is created.
  • Home help & meal prep

    Keeping the home environment clean, safe, and nourishing with home-cooked meals.
  • Personal care

    Assistance with bathing, dressing, and personal hygiene, always respecting the dignity of your loved one.
  • Mobility support

    Helping your loved one move around their home safely, including transfers and positioning.
  • Health appointment management

    We support you to attend those important health appointments.
  • Community engagement

    We enable you to continue to do the things you enjoy, be it a visit to the garden centre or your local art group.
  • Transportation

    Assistance getting you from A to B, whether it be to go visit a friend or help with your shopping.
  • Medication management

    Ensuring medicines are taken correctly and on time, supporting overall health.
Two women gardening together, one holding a watering can, the other tending to potted plants on a wooden deck. - Home Instead

I just wanted to call and express my gratitude to the lovely girls that come to visit me every morning.
They cannot do enough for me. They are all very respectful and not only that, they all have such great senses of humour, we have such a laugh together!

I can’t thank them enough for all that they do for me, they really do brighten my day.

-Newport Client

Tailored Home Care in Newport, Cwmbran and Chepstow

Nothing tells the story of our care better than the families our Care Manager and Care Support Team support. Reviews shared on homecare.co.uk include; “My mother was extremely anxious about having care,” one daughter shared, “she was treated very sensitively and reassured.” Another son wrote about how his mother “does more now than she has done over the last few years” and feels her Care Professionals are “like daughters she never had.” These relationships mean a lot, bringing peace of mind to families whether they live just around the corner or further afield. As one daughter put it, “By them being there, it gives me support which I desperately needed.”

Two women playing the piano, focused on sheet music, against a wooden wall background. Home Care at Home Instead Newport, Cwmbran and Chepstow

Our Partners

  • Alzheimers Society
  • Parkinsons UK
  • Homecare-Association
  • British Franchise Association
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Get in touch today to
see how we can help

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Trusted Home Care from experienced home care professionals in Newport, Cwmbran and Chepstow

Our story is a personal one – Karen and her daughter Laura started Home Instead Newport, Cwmbran and Chepstow in 2017 after seeing firsthand how important quality care is while supporting their own family members. Our Registered Care Manager, who brings many years of care expertise, ensures every care plan is thoughtfully tailored to each person’s needs and preferences. We’re particularly proud that many of our office team began as Care Professionals themselves – it means they truly understand what matters when supporting our clients and their families. As one son shared, “Communication is excellent! The respect for my dad’s privacy, dignity and individuality is at the forefront of their care.”

An elderly woman and a younger woman sit on a sofa, smiling and looking at a tablet. Home Care at Home Instead Newport, Cwmbran and Chepstow

Additional support and activities in Newport, Cwmbran and Chepstow

As a local family-owned home care provider, we’re proud to be part of our community. Our owner is also a trustee of Noah’s Ark Children’s Hospital. We run popular memory cafés where we’ve hosted the Jolly Rogers Community Choir for music and reminiscence sessions. Our Community Engagement Officer is also involved with various local initiatives, including delivering dementia experience workshops to clinicians at Monnow Vale and Mount Pleasant Practice. You might spot us at Chepstow Racecourse, where we regularly meet with local residents with our popup stand, or hear about our annual “Be a Santa to a Senior” programme, spreading joy during the festive season.

A woman holds hands with an elderly woman in a waiting room, while another woman reads a magazine in the background. Home Care at Home Instead Newport, Cwmbran and Chepstow

FAQs

Reach out and talk to the Newport, Cwmbran and Chepstow team today

Enable your loved ones to continue to live their life with the support of the Newport, Cwmbran and Chepstow team. If you would like to hear what clients say about us please take a peek at our Home Care verified reviews. If you would like more information about our high quality Home Care service, please call us on 01633 740028, or fill out the form below.

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