Home Instead has proudly expanded its support services to families across Newport, Chepstow, and Cwmbran. What started as a family-run business has grown into a respected premium care provider, dedicated to serving our local communities. We are grateful to have earned the trust of families in these areas, reflected in our outstanding rating of 9.9 out of 10 on homecare.co.uk. Chepstow, with its picturesque streets and historic castle, is one of the key towns we serve. The community spirit in Chepstow is vibrant and warming. Our recognition as one of Wales’ Top 20 Home Care Providers is a testament to our commitment to excellence. However, what truly matters to us are the meaningful connections we foster between our valued clients and our dedicated Care Professionals. Each day, they make a genuine difference in the lives of those they care for, creating a safe and supportive environment.
Personalised care that starts with listening
Your situation is unique - your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.
Your Local Office
The team here at Home Instead Newport, Cwmbran and Chepstow are proud to provide expert home care in Chepstow. Get in touch to find out how we can help you or your loved ones.
At our organization, we prioritize understanding not just the health needs of our clients in Chepstow, but also the little details that make a difference in their daily lives. Whether it’s enjoying a gentle walk along the picturesque Wye River, assisting with household tasks, or picking up medication from the local pharmacy, we are dedicated to creating a personalized care package that supports our clients wholeheartedly. We offer a wide range of support from companionship, Dementia Care, Personal Care and Live in care – to name a few. Chepstow, with its rich history and charming surroundings, provides a beautiful backdrop for our services. Our Care Professionals receive comprehensive training at our local office, ensuring they are well-equipped to meet the unique needs of our community. Understanding the importance of consistency, we strive to ensure that our clients see familiar faces who truly comprehend their routines and preferences. In the heart of Chepstow, we are committed to providing compassionate, personalized care that enhances the quality of life for those we serve.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
Participating in Chepstow’s local community is an essential part of maintaining a fulfilling and active lifestyle. Our Care Professionals encourage and support our clients in participating in community activities, whether it’s attending the Bulwark Community Centre, joining a social group, or simply enjoying tea and cake at the Marmalade House Café and Tea rooms. We help our clients build meaningful relationships and stay socially active, which is vital for their overall physical and mental well-being. Chepstow is served by an efficient and accessible public transport system, including buses, trains, and taxis, ensuring that our clients can easily travel within the town and to surrounding areas. We are always here to assist our clients in making the best use of these transportation options. We recognise that using public transport can sometimes be difficult, particularly for individuals with dementia, mobility challenges or other health-related concerns.
At Home Instead, located in Newport, Cwmbran, and Chepstow, our primary focus is on our clients, and we are dedicated to delivering outstanding care and support. This dedication is realized through ongoing training and professional development for our entire staff. We take a personalized approach by carefully pairing our care professionals with clients based on their specific needs, ensuring that we meet each client’s distinct requirements effectively. Whether clients require Dementia Care, Companionship Care, or Sleep-in or Wake-in night care, we tailor our care packages to suit their needs. Acknowledging that support requirements differ among clients, our care professionals undergo a comprehensive and extensive training program at our offices in Rogerstone, Newport. We highly appreciate the feedback we receive; below are some testimonials from our clients in the region which was collected from our praiseworthy. “Always notices things that I don’t. always goes above to help. Covers so many duties within her call time. Many thanks”. Staying connected to our local community is just as crucial to our clients' wellbeing. Many of the activities we organise or take part in, from leisurely walks around town to local events and coffee gatherings, welcome community members too, and our memory cafes help reduce loneliness among older residents. Our involvement in events like the Elvis tribute, Santa to Seniors, and agricultural shows demonstrates our active presence in the community, and we're always seeking new opportunities to introduce more events in Chepstow. We're fond of the Tiffin Tea House on St Marys Street and the beautiful Chepstow Castle, and Chepstow itself is a wonderful town well worth exploring.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchOur dementia care in Chepstow is designed by experts and is City & Guilds Assured, so you know your loved one is receiving only the very best care. Our Care Professionals focus on creating an environment that's calm and consistent, while maintaining dignity and familiar routines to reduce confusion and keep clients comfortable.
Learn moreHaving someone stay in your home to provide care can feel daunting, but our live-in care solutions help to bring older adults more independence and enjoy a greater sense of wellbeing. If you value the peace of mind that comes with knowing there is always someone nearby, live-in care in Chepstow could be an excellent alternative to a care home.
Learn moreWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
