Meet the team

Swansea CAREGivers

Here are just some of our brilliant team of CAREGivers. They come from a wide range of backgrounds and with their varied life experiences, each bring their own character to the care of our Clients. Our CAREGivers are what makes Home Instead an exceptional home care provider, without them we would not be given the awards and recognition we have.

Each CAREGiver is carefully selected for their empathy and compassion and matched individually to the personality and interests of the Clients they assist. By drawing on the CAREGiver's compassion and genuine desire to support members of their community, we can assure our clients that they have chosen the right company to provide excellent care.


Business Development Manager - Dawn George

Dawn joined the team in July 2018. Her career background is in sales, management, training and marketing, having previously worked in the fields of insurance, advertising and the Licensed Drink Sector. Dawn is excited to take on the role as BDM to raise awareness of Home Instead and its’ values provided by a passionate support team.

Dawn has experience in looking for care for a loved one, whilst juggling work and family commitments and therefore know the challenges of how hard it can be to ensure the well being of loved ones and the need for family support during difficult times. Dawn is looking forward to a rewarding career, working with an enthusiastic and dedicated team.


Field Support - Karen Diamond

Karen joined the team in July 2015 and progressed to a field support role in June 2017. Karen mentors new CAREGivers and ensures they are happy whilst out on the field.

Karen has previously worked in a hospital specialising in elderly care and in a rehabilitation hospital before leaving to raise a family. She then worked in a school before coming to work for Home Instead.

Karen has her Level 3 NVQ in Health & Social Care. In her spare time Karen enjoys spending time in her caravan, getting her nails done and spending time with her husband, 4 boys and dog and cat. 



Finance Officer - Malgorzata Warzycha 'Margaret' 

Margaret joined our team in 2013 as the finance officer, she works part time (Thursday & Friday) for the Swansea and Neath branches. Margaret is very professional, as well as being passionate about quality care after caring for her own mother.

Margaret also works part time in a residential care home as a chef and attends college weekly whilst she studies for her AAT Level 4 at Swansea College. Prior to Margaret’s move to Swansea, she worked in Harrogate for the European Union Funds department, and has also worked for theatre companies managing financial accounts. Margaret studied at the University of Economics in Wroclaw, where she graduated in 1999. Margaret can speak 6 languages and has travelled extensively.



Ethel is  a French bulldog who loves to visit us weekly. She loves the attention she gets from the office staff and CAREGivers, along with all the treats! You can often find Ethel snoozing in her bed, playing with toys or being adored by anyone who comes in!

Ethel has been out to visit some of our clients and she brightens their day! Ethel has even won the heart of our Director Ben!


Manager - Rachael Breivold 

Rachael joined Home Instead in 2012 and has over 18 years experience in varied care settings. Her main experience is working with people who have learning disabilities as well as individuals who suffer mental health issues with challenging behavior. Rachel started working for Home Instead in 2012 as a CAREGiver but quickly progressed on to become the Care Coordinator and soon after that as Deputy Manager. In September 2018 Rachael became Manager. Rachael has her QCF Level 5 in Management in Health & Social Care and ILM Level 5 award through ION leadership.

Rachael is friendly, very caring and enjoys a challenge. Rachel gets a lot of job satisfaction from this role as she is able to share her knowledge and experience with our CAREGivers and clients, helping them to enrich their own skills and provide empowerment.


Branch Administrator - Megan Leyshon

Megan joined our team in October 2013 and was relatively new to the care industry. Her experience comes from providing care for her grandmother and late grandfather. In the time that Megan has worked here, she has seen that the service Home Instead provides is necessary for providing quality care for an ageing community.

Megan’s objectives are to provide the mechanism that supports the team to provide a high quality administrative service as well as keep the office running. Megan is ambitions and willing to step into any role when it is required. Megan has her Level 4 NVQ in Business Administration.

In her spare time Megan enjoys going to see the theatre, concerts, reading and travelling.


Recruitment and Retention - Jade Jones

Jade joined Home Instead Senior Care in March 2016 and is responsible for recruiting and retaining our CAREGivers. Jade also provides Dementia training to our CAREGivers to ensure they can deliver the best possible care to our Clients. Since working for Home Instead, Jade has completed a Level 4 NVQ in Advice & Guidance. 

Jade has a degree in Psychology from Aberystwyth University and was also the President of the Cocktail Society whilst studying and volunteered in a care home specialising in Dementia care. In her spare time Jade enjoys going to festivals, travelling and socialising. 


Scheduler - Lisa Rosser

Lisa has always worked in the care sector and looked after her Grandfather with vascular dementia for 5 years. Lisa started out with Home Instead Senior Care as a CAREGiver and then joined the office as a scheduler. Lisa has taken to her role very well and has built great relationships with the clients and CAREGivers. 

Lisa loves the ethos of Home Instead as she believes in keeping our clients in their own homes for as long as possible. Since staring with Home Instead, Lisa as completed her Level 2 & 3 QCF in Health & Social Care.

Lisa enjoys socialising, listening to music and spending time with her 3 children. 


Field Supervisor - Sallyann Hancock

Sallyann joined Home Instead in June 2013 as a CAREGiver. In October 2016 she took on the role of Field Supervisor. Sallyann provides medication training for our CAREGivers, conducts support visits and mentors our new CAREGivers to ensure they are happy in their role. Sallyann has also completed her Level 2 & 3 NVQ in Health & Social Care.

In her spare time Sallyann enjoys spending time with her 4 children and 2 grandchildren, playing Bingo and being captain of a darts team.  


Care Coordinator - Vicky Pattinson

Vicky joined Home Instead in May 2017 doing a variety of jobs including field support, training, service enquiries and administration. Vicky then progressed to the role of Care Coordinator in July 2018 and is responsible for ensuring Clients are happy with the service we provide and updating care plans.

Vicky has worked in the care field for over 28 years starting off as a carer and then progressed to supervisory and management roles. 

In her spare time Vicky enjoys spending time with her husband, 2 children, 4 grandchildren and 2 dogs Snowy and Ethel.


Franchise Owner - Ben Ruddle

Ben lives with his wife and children in Bridgend and spends most of his time improving links with the community, and finding those people who need our help. He studied Accounting at Lancashire University and has since been involved in several areas of business, including financial consultancy and property investment.

Ben became interested in caring after experiencing the poor level of care available to his 98 year old Grandfather who suffered from dementia (a particular speciality for Home Instead Senior Care). His experiences showed him that not only was the actual care poor quality, but there was minimal customer service and the available care was task led rather than catering for the individual.

Ben chose to open a Neath branch of Home Instead Senior Care that prides itself on person centred care that is tailor made to the client’s needs and wants. He saw that Home Instead’s compassionate, individualised approach to care was unique, and that the quality of service was its number one priority.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady