Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"Thank you so much for helping our family in such a friendly and professional manner at a very difficult time for us.  Every blessing.  " From the daughter of a client
"When it became apparent that my parents needed additional care to stay in their home, I had no idea who I should engage. During a chance conversation with a health care professional it was suggested I should speak to..." From the son of a client
"Many thanks to you all at Home Instead for your caring, professional help and support during Geoff's last months, especially Angela, Joanne and Alison and extra thanks to Chelsey for her kindness and and..." From the wife of a client

"To everyone at Home Instead A very BIG thank you for all your help with mum and dad. You helped them to remain at home as long as was possible.   Pam & John"

From a daughter & son

"Dear Diane  I would like to thank you and your team for the excellent care my mother, Elsie, received during the time you visited her. Sarah-Jane, Maryann & Kirsty became like friends whilst maintaining a professional attitude at all times.  I felt she was safe in their hands which was a great blessing for both mum and I. I would be happy to recommend 'Home Instead' to anyone in need of care and have mentioned your names to friends and family not just in Colchester.  May I wih you all the very best in the work you are doing.  It does make a difference.  Yours sincerely, A."

Daughter of a Client

"Dear Julie  Many thanks for the excellent service that your staff continue to provide to my mother and to the administrative team, Sam & Paula who are consistently pleasant, helpful and supportive."

From a son of a client

"We really do appreciate how amazing Home Instead have been and the girls that have visited nan seem to of done an amazing job in keeping her happy.  Every time I've stopped by she has seemed very content. Thank you for everything."

From a granddaughter of a client

"To all at Home Instead, I would like to thank you for your professional and truly caring dealings with both my parents, John and Margaret.  All their problems were dealt with sensitively and with good humour.   A special thank you to Deanne, Angela, Tanja and Chelsey who all spent considerable time with them. Also your attendance at my father's funeral was much appreciated. Finally, I would not hesitate to recommend your company to anyone needing care services.  Thank you again.  Jane C  "

Jane Daughter of a Client

"Dear Julie, I just wanted to drop you and your team a heartfelt thank you for all the support, care and attention you have given mum over the past year. Before I engaged the services of home instead, I was struggling to do everything on my own. Being an only child meant I had no-one to share the worry or care of looking after mum.  Although mum felt she could cope on her own, it was blatantly obvious she couldn't and her personal health and well-being was suffering. As mum has always been such an independent lady, it was always going to be touch and go whether mum accepted the care package you helped me put into place. However, I believe it was down to the CAREGivers determination, genuine concern and love of their job that made mum's care package so successful. Alzheimer's is such a cruel illness and it's hard to watch someone you love and care about deteriorate.  For me personally it affected my work, and although work were fairly understanding, the impact of mums illness was unfair on my colleagues. Mum made endless phone calls to me at work and I often ended up in tears,  at my wit's end I knew something had to change. I had already reduced my working week from 5 days to 4 but that wasn't enough to give mum the support she needed.  That's when I contacted home instead, and although it hasn't been easy for mum or myself, this care package has actually worked. Yes there's been ups and downs, but I now have the peace of mind that mum has visits 3 times a day. Meals are prepared and someone makes sure she has adequate food and drink, not an easy task I know. Mum is never on her own for too long so when she has her many periods of confusion, disorientation and anxiety there is a familiar friendly face to calm, reassure and distract her.  I can actually say I trust the CAREGivers from HISC, I know they have mum's best interests at heart, their support and dedication has enabled me to become a fully functioning team member at work again and has had a huge impact on my personal life also, giving me time to spend with my husband and sons. Mum can't name the CAREGivers that come in, but she does recognise them, is happy to see them and interacts well with them. Naturally, as in human nature, mum has bonded particularly well with some of her CAREGivers. I have to say a particular thank you to Layla, Joanna, Vicky and Tania, though I don't wish to exclude the other CAREGivers, these ladies I feel mum has formed a special bond with and have gone the extra mile in performing their duties. Their genuine care shines through. I cannot praise HISC (Colchester) high enough. I trust their care, decisions and general common sense when dealing with, often difficult situations with mum. I also have the peace of mind knowing I will be contacted when necessary. Thank you home instead. Love and best wishes to you all, and a happy 2017. Anne. "

Anne - Daughter of a client

"Hi Julie, I just wanted to add a special thank you to Sam for organising all the schedules, last minute changes and specific requests to accommodate specific jobs.  I know her job must be a fine balancing act. You truly have a great team.  Kind regards.  Anne."

Anne - daughter of a client

"I wish a very happy Christmas to all my carers and thank you for all you do for me. I would also like to add special thanks to Carole and Alice. I appreciate the little extra they always do for me willingly"

From a client

"A Christmas message to the carers that attend to my Dad every week.. To Sarah Tower & Lynn Gray.   May I just say what an amazing job you both do to help me, and my Dad, Ron, who absolutely loves going out with you both. I can tell when he returns home and how he acts after having a good time. I feel you really do go the extra mile! Can't thank you enough. Julie  "

Julie (daughter of a client)

"Many thanks for your timely help.  Both girls were splendid - just what I needed!  PJS"

Client

"Ladies attending are first class!  Thanks.  RO"

Client

"Dear Paula  Home Instead Senior Care are a real support to me and mum, I don't know what I'd do without them now.   Kind regards AP "

Daughter of a Client

"To all the staff My grateful thanks for what you did for my Mum to make her life easier in her last months.  The standard of care was wonderful, nothing forgotten, nothing too much trouble and at the same time taking the time to talk to her and brighten her day.  Mum always spoke highly of you all, even though she would often not remember your names! I was going to make this a longer letter, but I think the above sums it all up. My sincere thanks GS"

Son of a client

"Julie, Paula and Sam Just a short note to say a very big thank you for the care and support you gave to my mother.  Without your care and support mum would not have been able to stay in her own home for the time she did.  I would have no hesitation recommending Home Instead to others.  You always went the extra mile and gave extra assistance when needed which was a great weight off my shoulders as I was unable to do this due to the distance.  Thank you all once again.  SC"

Daughter of a client

"I would like to thank you for your help and hope that I can remain on your books if we need to use you again.  Please pass on my sincere thanks to Anne who provided excellent care and attention for my Aunt. Kind regards Jane"

Niece of a client

"Thank you all so much once again for the care, companionship and understanding given to my mother over the period of your inolvement.  I cannot imagine how it could have been any better.   Thanks too for the support which you gave me thr9ough a very difficult time.     Much love to you all!"

Son of a client

"Hello Julie  I want to write to tell you just how much your support both to my mum and myself has been appreciated over the past months. It’s been a very difficult time for us both and the care you have provided, together with the extraordinarily good communication, has been faultless. It’s very apparent to me that you all care about what you do and have gone the extra mile at times when mum has been at her most vulnerable. So, special thanks to Paula, yourself and all the very special ladies who have looked after mum.   I’m so glad I heard about Home Instead and would not hesitate in recommending your service to anyone in need of care.  Much love to you all Carl xx"

Son of a Client

"Dear Paula I would like to take this opportunity to say a big thank you to both yourself and all the carers for all the help and support that you gave Mum when she was at home.  Your service was impeccable throughout the time you looked after her.  Also a very special thank you to Joanna with whom I know mum had bonded a special relationship with.  "

Son of a client

"A very big thank you to all the carers and staff who helped look after Bill and enabled him to stay at home a as long as possible.  Your kindness and support was of great reassurance to us all over the last year.  He couldn't have had better care!.  "

Wife and Daughter-in-law of a client

"Thank you for your support and kindness shown to Norman.  We really appreciate all that you do.  Best wishes Andrew & Louise"

From a son and daughter-in-law

"Thank you for another month of care & kindness!  Jo"

From a daughter of a client

"I should like to thank you for all the help we had from you, particularly from Jenny and if we need you again, I'll certainly be in touch!  All best wishes"

Wife of a client

"Your caregiver was great with my husband and I would certainly like her to come again if I required your services again."

Wife of a client

"May I take this opportunity to say how fantastic Anne is! "

Niece of a client

"Dear Julie & Staff   Janet, Anna and Helen would like to thank all your wonderful girls for the unfailing care they gave Terry during the last 14 months.  Without your help we would have not been able to have Terry at home with us, and for this we will be truly grateful.  Love to you all.  Janet & Girls"

Janet & Girls

"It is with deep sadness that I have to tell you that my wife passed away last Thursday.  I cannot speak too highly of the work that your team did for us.  They were caring, professional and so considerate - I know that Sue felt the same and I have frequently recommended your organisation to others.  Would you please pass this message of gratitude on to your team.  Kind regards."

Husband of a Client

"Following the passing of my mother on the 10th February, I would like to thank you and all your staff for the level of care given to her in her last years living at home in her own house. My mother was always pleased with the service you have all provided, and told me on numerous occasions how much she enjoyed spending her time with you all. Without your support she would not have been able to stay at home, and have met such kind and caring people who she regarded hser her friends. Thanks again."

Son of a client

""Just to say thank you again to you & all the lovely care givers who visited Mum.  I am very happy that with your help she was able to stay in her own home for so long.  I would definitely recommend Home Instead." Very best wishes Linda"

From a Client's Daughter

"To all Management and Staff We are writing to thank you all for the care and kindness you showed to Peggy whilst you looked after her.  Special thanks to Ann, Emma and Gerry for the photos which we had at Christmas from my brother. We know she valued having you all look after her and she wouldn't have coped so long without you supporting her.  We will miss hearing about all your families.   All the best to ALL at Home Instead for 2016.  Daughter Ann and family.    "

Daughter Ann & Family

"I wanted to thank you for the help you provided - it was just what I needed and both girls Joanna and Tanja couldn't have been more helpful.  If ever I need help again, I shall certainly come to you.  Many thanks. PS."

From a client

"Dear all at Home Instead, I write to say thank you for all the care, love and kindness shown by so many of your staff over the years.  Although mum was not keen on 'strangers' coming in, I think after a while she looked forward too and enjoyed the company.  It was nice for me to know I could rely on you all to help and I'd have been lost without you.  I'd recommend you to anyone and have.  From the office staff to the carers especially Janet in latter months I say a huge thank you.  Wishing you all a rosy future. Maureen."

Maureen - daughter of a client

"I would just like to say that I think that Anne is a wonderful carer and works well beyond what is expected of her.  I hope she remains with M for many years to come.  As with Ipswich Home Instead, I would have no hesitation in recommending you to clients for allowing me to interview staff for M.  Kind regards PS-B"

 From a PA to a client

"Many thanks for our lovely Christmas presents they were greatly appreciated also for the wonderful care we are still having from your wonderful staff. A Happy New Year to you and all your staff.  Love from J & T"

Wife of a client

"Julie & Paula I just wanted to say thank you for being such a lovely boss and manager, couldn't have asked for anyone better to work for.  You're both so easy to talk to, understanding and supportive to all the staff. I have enjoyed every minute of working at Home Instead.   I will be very sad to leave but thank you so much for being supportive towards my new job at the hospice.   Stay in touch!  It's been a pleasure working for you.   Take care, Emma"

From a former CAREGiver

"Dear A, Just a note to tell you how grateful I was for all you did to help me on that afternoon.  That will all live with me for a long time.   You were wonderful, calm, mature and dare I say Irish!  It was good to have someone whop spoke my language!.  "

A close friend of a client

"Just a note to let you know tht Mum has decided tht she will now stay in her care home permanently. Whilst her general wellbeing has improved considerably unfortunately her mobility has not improved so she still needs round the clock care and attention for her personal needs.  She has settled in very well and enjoys all the company and has made lots of new friends. I would like to take this opportunity to say a big thank you to both yourself and all the carers for all the help and support that you gave Mum when she was at home.  Your service was impeccable throughout the time that you looked after her.  It would be remiss of me also not to mention a very special thank you to Joanna with whom I know Mum had bonded a special relationship with."

Son of Client

"Dear Home Instead  We were very impressed with the care and understanding of your Caregiver and hope that if we need help again in the future we will be allowed to ask for her to come back and help us. Thank you once again."

From a wife

"Dear Julie, Paula & Team Colchester Thank you all again for all your support for my mother in her time at Abberton.  Superb!"

Son of a client

"A very big thank you to all the carers and staff who helped look after Bill and enabled him to stay at home for as long as possible.  Your kindness and support was of great reassurance to us all over the last year.  He couldn't have had better care!  "

From the daughters of a client

"Our family has no hesitation in recommending the services of Home Instead . They have provided care for our mother for a number of years and the carers were both competent and companionable. They were very efficient and always on time and quick to alert us if they thought there was anything amiss with our mother. They were totally reliable. Our mother’s first carer retired and still visits her as a friend."

From the family of Mrs J D

"I wanted to pass on some heartfelt thanks to the carers who looked after my Dad during his 3 1/2 years in Colchester.  I know he was very well cared for and he often commented on the happiness and friendship he felt from the carers he had.  We can never adequately portray the comfort we find in knowing he was cared for by such warm, friendly and dedicated people."

From the son of a client

"Many thanks to all at Home Instead for making such an effort to accomodate my father's changing needs."

Daughter of a client

"Thank you for your support this month which has been particularly difficult since the death of my mother.  I am so grateful that Home Instead helped her right to the very end of her life to make the difficulties she faced more bearable. x"

A daughter of a client

"I want to thank you and all the ladies who looked after Mr V for 18 months.  In September 2013 we had been let down by another care company and were desperate for help when I telephoned your office.  You came out at very short notice and the support was put in place within a week. We soon became confident that a carer would always turn up and that we didn't have to worry.  This has been very important to us as there were days when none of us were available to check up on him. Equally important was that Ivor liked all of your ladies and they obviously cared about him too.   I would recommend Home Instead to anyone wishing to put caregivers in to place for an elderly person.  It is a great shame that Mr V has had to leave his beloved bungalow but we wish to thank you for making it possible for him to remain there for as long as he did.  "

SM (friend of a client)

"I just wanted to thank you for the care and compassion you have shown my mother.  She has benefitted from all you have done for her so much.  I am only sad that she can't tell you this herself but I feel sure you know how much she appreciates you.  Not only have you done so much for my mother, you have been a real support to me.  Truly I don't know how I would have managed without you."

SM (daughter of a client)

"''Home Instead-Colchester Franchise has to rate as one of the County’s best kept secrets for provision of companionship and related services to the vulnerable and disabled and assisted living sector. I know that I am not alone when I say that ‘’Good Old Fashioned Service with real and sincere values’’ is rarer than looking for hens teeth these days ...a sad indictment of the world we live in. Julie Price leads an exceptionally enthusiastic, knowledgeable and extremely professional and caring team of staff whose combined energies and companionship qualities exude all the aura of a‘’family owned and run ‘’ business. They operate as a team...not as individuals...a difficult art to perfect but an altogether more rewarding experience in my view for both client and Company. ‘’All for One and One for All’’. Our special thanks to the caregiver S who became our Mother’s true companion over what was to be only a short period of months  before we needed to re-home her outside of  the County. You were all so very kind  and  achieved a very personable level of contact  which suited our Mother perfectly  and above all with true reliability, sincerity and sometimes with service beyond the call of duty. We will all be forever  reminded of the hospitality provided by Home Instead -Colchester Franchise and already miss you badly! May you continue to achieve  outstanding success in all that you do and we shall have no hesitation in recommending  other friends and colleagues we have in your catchment area without hesitation. Bravo.’’…..Roy, Colin, Kevin and Dorothy Graves"

Son of Mrs G

"A Huge Thank you to everyone who looked after my dad.  Thank you for all your hard work - I was content to know he was in good hands.  Warmest regards."

From daughter Jayne and family

"Thank you for your kindness and support in caring for N. N has made the decision to stay at the care home permanently as he does not want to be at home alone. He has settled well since his wife's passing, with the help of family and the carers. Again, thank you very much  "

Relatives of a Client

"Thank you for taking me to the quiz and bringing me home. I look forward to the next one !"

a Client

"To the Home Instead team, This is my first clear moment ! My district nurse has been and gone, having made me pain free and light hearted. Relief ! Putting all things aside, I want to thank you so much for all that you did on Thursday. I had imagined it would be a simple process - i.e. finding a wheelchair, in to the doctor and out, and home. But no, it seemed  that so much was thrown at us from the start. You coped with everything so perfectly and the whole session was fun ! Until the absent key !! How silly ! But I want to thank you so much for all your help. Your skills are amazing ! and those little booklets are going to be a great help. With many thanks again for all your kindness and care."

Mrs V - a Client

"Please thank the CAREGiver  on our behalf for her help in a confusing situation last week. She was wonderfull ! It has been a blow to have to change agencies just when Mrs F  got ill with completely new care staff. Your CAREGiver's continuity and wonderful good cheer is much appreicated."

Ms F - Relative

"Just a note to say thank you for your hard work with my Mum. Its making a big difference to me to come in to see her, and just to be able to chat with her, rather than having to start cleaning up.  "

Mrs C - Relative

"Thank you for sending me pictures of my father, he is very lucky to have such great care. He loves sketching and it would be good to keep up his skills, so lets hope the weather turns for the better so that he and the Care Giver can get out and do some together. I really appreciate the support you give me , it makes such a huge difference.  "

Mrs B - Daughter of a Client

"Thank you for your wonderful love and care !"

From a Client & his Family

"Thank you for all of your help and kindness."

Relative of a Client

"To all at Home Instead Care Thank you for all the trouble you took in looking after my Mother. All your people were very kind !  "

From a daughter of a client

"Now that I have started to settle in to my new home, I want to say a big thank you for all your help and support, especially cake over the years !!"

From a Client

"To all at Home Instead Care Thank you for your caring and kindness to Mum"

Mrs M

"Dear Home Instead team, Many thanks for your card and the kind message. All of the family were very grateful (and very impressed) at the support you and the Castle Lodge welfare Visitors gave to Dad over the last months of his life.  It really made a big difference to all of us.  "

Mr A - Son of a client

"I wanted to thank you all  for your care and kindness as my father leaves your service to go in to residential care. Without your organisation my dad would have had to go in to care three years ago. He has had three years of such a good quality of life due to the services that you offer. Dad has had companionship, outings, shopping trips and all aspects of domestic help from you, which have gradually increased as he became too effected by his Altzheimer's Disease to do things for himself. I feel that Home Instead has been with me every step of the way, always supportive and ever flexible and helpful as my father's needs have changed. Seemlessley hours have been increased and more tasks have been done so that dad could stay in his own home for as long as safely possible. Whenever I have needed extra help, for example, someone to take care of dad at my daughters wedding, I have only had to ask and you have found a way of making it possible. I am truely grateful for all that every one of you has done. I will miss seeing you all ! "

Penny

"Dear Home Instead. I want to thank you very much for the excellent care you have been responsible for providing for my mother in Fordham. The choice of Caregivers is inspired and your vigilance much appreciated - especially by me. I live and work in Kent and it's an enormous relief to know that they have your watchfulness and loving attention. This has knock-on effects as I can give more of mine to children, grand-children and also the patients of my own NHS service for whom I have responsibility! I am so grateful. With warmest wishes M."

Daughter of client

"Thank you again for the wonderful compassionate service you and your ladies provided to mum.   "

From a daughter

"It is remarkable to see my mother in such good health and spirits.  Thank you for all you continue to do."

From a relative

"Thank you so much for all the help and support, not to mention the first rate care you provided whilst N was in the home,  I know how much he appreciated it - he often said that without those morning visits he might not have bothered getting up some days! N was a real character and he loved nothing more than a good chat.  Your carers provided that alongside the practical tasks with great sensitivity and charm.  He really appreciated it.  We will all miss him greatly, but he had a wonderfully long life and his last year was certainly one of his best. How many 100 year olds can say that I wonder?  "

From P.D

"Thank you to you and your team for the really wonderful work you are doing with my mother.  "

From J.O

"With grateful thanks for your excellent care of mum  "

From AB

"You provided a wonderful service, mum's caregiver was so lovely that I felt totally confident in her abilities.  She was kind, compassionate, friendly and helpful. You always had time to talk, never felt as though I was a nuisance.  You are a wonderful team and we would recommend you to anyone."

From a daughter of a client.

"Just a note to wish you all a Merry Christmas and to tell you how pleased I am with not only the excellent care you give dad but the kindness and support you give me.  "

From a relative SC

"Our carer continues to be a shinning light - thank you for all the help Home Instead have provided us with.  We'd be lost without you.  "

From G.G. the daughter of a client

"May I take this opportunity of thanking you for making all her care arrangements, and all your carers, for the wonderfully considerate service that they gave her during that all too short period.  "

From a husband

"Just to say thank you for working away at finding a carer to match my mother's needs.  "

From a relative.

"As usual, another lovely carer from Home Instead ! All your staff are so friendly and helpful which gives us confidence that we will both be looked after well.  I can appreciate how special all the carers are and how much they must improve other people's lives as well as ours. Well done all of you !  "

From TP

"I live alone, having lost my wife two years sgo.  A few weeks ago at approx 1pm, I heard repeated knocking at my front door, whereupon I opened my front door to find someone on my doorstep.  She apologised for disturbing me but said that she had been visiting someone in the street and upon leaving had noticed that I had two pints of milk still on my doorstep.  She said that she was concerned to see milk still on the doorstep in the early afternoon and wanted to check on my welfare and ensure that I was ok.  Not only was I surprised at such an act of thoughtfulness, but also due to the fact that I have problems with mobility, she bent down and picked the milk up for me.  Should I have been unfortunate enough to have had a fall, I feel confident that I would have received the assistance I needed in due time due to the acts of this young lady.  She showed me her identification badge which read "Home Instead"  She is a credit to herself and whoever has employed her and should I ever need home assistance, I will be contacting yourselves.  "

From a neighbour of someone that receives care from Home Instead.

"Thank you for responding so quickly to the need for additional support this month, very much appriciated."

From a relative.

"A small card and a big "Thank you" for everything that you are doing to support my mother -"

Next of Kin

"Thank you for your support, very much appreciated.  "

Mrs V
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