Meet Our Team

photo of CAREGivers at a meeting

Our CAREGivers - the 'heart' of our service!

Our wonderful CAREGivers are specially selected on the basis of their personalities – kindness, empathy, reliability and a genuine interest in other people are all key attributes that we look for.

After completing an initial 4 days of award winning training with us, to ensure that they have the skills they need, they are hand-picked for each of our clients. We match them based on interests and background to ensure that quality relationships can be built.

Our CAREGivers receive ongoing specialist training, mentoring and support to ensure that they always deliver the very best care. They don’t wear uniforms – just a Home Instead ID badge – and a lovely smile!

If you would like one of our team to help you or a loved one, or if you would like to find out about joining the team, please get in touch with us on 01539 267220 or email

Photo of Home Instead South Lakes Owners

Will Clay - Owner and Judy Clay - Owner and Care Director

We moved to the Lake District from Hampshire in 2017 and love the scenery and the feeling of community which we have found here. Together we share responsibility for the overall direction of Home Instead South Lakes. Judy is responsible for the day to day delivery of the service, working with our Deputy Care Manager, office team and our dedicated CareGivers. Will is mainly to be found in the local community talking about what we do and how we can support the older people of the South Lakes.

Both of us have many years of senior management experience with several large UK companies. We are both committed to offering our staff the opportunities to further their development through access to award winning training schemes. We want to enable them to deliver the very best service and to share with us the belief that only care good enough for our own loved ones is good enough for our clients.

Between us we have 5 grown up children and four grandchildren. We have a large extended family and love spending time with them all – although this can be very noisy and involve an awful lot of food!

In our spare time we enjoy walking our dogs, Megan and Darcy, in this beautiful part of the world. Will is an avid sports fan who loves to play golf and is looking forward to getting to know the courses in the South Lakes. Judy spends her spare time doing various arts and crafts and especially enjoys cross stitching, making patchwork quilts and painting.

Photo of Deputy Care Manager

Faye - Deputy Care Manager

Hello, my name is Faye and I have lived in the South Lakes all of my life except for living over-seas for a year. I am the Deputy Care Manager for Home Instead South Lakes. I have responsibility for managing the office team and ensuring that all aspects of our service are "Outstanding" every day! 

Before joining Home Instead in February 2018, I had spent four years  working in the health and social care sector delivering care to individuals who all required a variety of support. I am passionate about people receiving the care they deserve and need and for care to be as individual as the person receiving it so that they have a fantastic quality of life with dignity and respect. That is why Home Instead really stood out to me, their ideals and ethos are exceptional and allow for CAREGivers to really make a difference to someone’s life.

I am excited to be part of the Home Instead South Lakes Team and supporting people to have the quality of life they deserve and allowing them the opportunity to stay in their own home.

Photo of business support administrator

Pamela - Business Support Administrator

I joined Home Instead South Lakes in March 2018 as a CareGiver, and in 2019 I moved to my current role as Business Support Administrator.
I have worked in the care sector in Cumbria since leaving university many years ago! I have supported adults with a wide range of learning disabilities and physical and sensory impairments, as well as being in supervisory roles.
After spending some time bringing up my young children, the values and ethos of Home Instead really appealed to me. It’s great to be part of an Outstanding team where each client is treated as an individual, and support is tailored to them, enabling meaningful relationships to be built with the CareGivers. I like the variety each day brings and working with Faye and the rest of our team, I can help to support the CareGivers to be the best they can be and provide quality support to clients to achieve their goals and remain as independent as possible.

photo of CAREGiver Coordinator

Ann - CAREGiver Coordinator

Hi, I'm Ann and I'm originally from a small village in Southern Ireland. My journey with Home Instead began in July 2018 and what an amazing journey it has been! I started as a CAREGiver and am proud to have reached the top 13 of the Home Instead UK CAREGiver of the Year Award in 2019. I became a Senior CAREGiver and now as CAREGiver Coordinator I am honoured to be passing on my experiences and knowledge to our fabulous team. I am responsible for introducing CAREGivers to new clients and ensuring that they are confident in providing Outstanding quality care. I also carry out regular checks with our team to ensure that standards are maintained and each CAREGiver feels well supported in their role. It is a great privilege to be allowed into peoples' homes and to have the trust of them and their families. To me it is personal and I am passionate about our clients receiving the high quality care that they deserve. As a team we ensure that people stay safe and as independent as possible in their own homes. 

photo of scheduling coordinator

Amanda - Scheduling Coordinator

My name is Amanda and I have lived in Cumbria since moving up here from south east England in 1991.  I have always played an active role within my local community including working in a nursery when my two boys were little. Now that my sons have grown up, I wanted to find a role where I could continue making a difference to peoples lives. This job combines everything together and I am very excited to be part of the Home Instead Team. My role is to organise all the rotas and staffing requirements to ensure that our clients get the very best service.  At Home Instead we pride ourselves on being really responsive to our clients' changing needs and it's my job to liaise with relevant team members, clients and their families to make sure that we deliver Outstanding care and support whenever it is needed.

photo of recruitment coordinator

Rhianna - Recruitment Coordinator

Hello! My name is Rhianna and I am the Recruitment Coordinator for Home Instead Senior Care South Lakes. It is my job to find the right people to join our existing team of dedicated CareGivers.
I grew up in The Lakes and have always had a passion for helping people and that is something that has been reflected through my working life. Over the years I’ve cared for both children and adults in their own homes, abroad and here in the UK.
I am really happy to have been welcomed so warmly into the Home Instead team. The values and the ethos that they embody are really something that I believe in and a I am proud to be a part of.

Photo of office dogs

Megan and Darcy - Office Dogs

Hello our names are Megan and Darcy and we work at Home Instead Senior care.

We spend our days in the office where we love to meet all the wonderful CAREGivers who work here. We also love to go out and about with Will and Judy meeting local people and telling them about the amazing work that our team does to help older people in their own homes. If you see us around please come and say hello. We love cuddles and fuss and we will never say no to a biscuit!

We are sprocker spaniels (our dad was a working cocker and our mum was a working springer) so we love the South Lakes because we have lots of opportunities to get wet and muddy and to chase pheasants! It’s not our fault, it’s in our genes!

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady