At Home Instead South Lakes, we are incredibly proud to celebrate a significant milestone as Pamela Gios officially steps into the role of Registered Manager.
Pamela has been an essential part of our team for nearly seven years, making a lasting impact on the high standards of care we provide. Her leadership, compassion, and commitment ensure that every client receives the personalised support they deserve. Now, as Registered Manager, Pamela takes on the responsibility of upholding regulatory standards, ensuring safety, and leading our team with excellence.
She shares this responsibility with Louise Yates, our Nominated Individual, further strengthening our organisation’s dedication to high-quality care. Together, they ensure that Home Instead South Lakes remains a trusted provider for families in our community.
Leadership at Home Instead South Lakes extends beyond management—it’s about creating an environment where everyone can thrive. Rachel Sanders, Operations Manager, plays a key role in supporting the team, overseeing daily operations, and ensuring that both clients and Care Professionals receive the best possible care and guidance.
Our commitment to development doesn’t stop there. Through our structured career pathway, we empower our Care Professionals and Support Team members to grow. Many have achieved qualifications at Levels 2, 3, 5, and even 7, demonstrating their dedication to professional growth. From specialist training to leadership development, we provide continuous learning opportunities to build confidence and expertise.
At Home Instead South Lakes, we believe that quality care starts with an exceptional team. Whether providing companionship, home help, or specialist care for dementia, Parkinson’s, or end-of-life support, our team is committed to making a difference.
We are proud to hold an Outstanding CQC rating, a 10/10 score on homecare.co.uk with over 70 glowing reviews, and recognition as a WorkBuzz 5-Star Employer. Additionally, we hold the Gold Standard Framework for end-of-life care and offer expert healthcare at home, including stoma, catheter, PEG, and nail care.
Pamela’s achievement is a reflection of the incredible teamwork and dedication that defines Home Instead South Lakes. We are so proud of her, our leadership team, and every Care Professional who goes above and beyond for our clients every day.