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A Client Care Co-ordinator role with progression plan ...

Client Care Co-Ordinator

Sheffield Full-time Closing date: 30/03/2020
Company Description

An exciting opportunity has arisen for the position of full-time Client Care Co-ordinator in a professional, well-established, Company to be based at our Sheffield North Office at Sussex Road, Chapeltown, Sheffield.

Job Description

The successful candidate will play a vital role in effectively co-ordinating important services for our clients. The Client Care Co-ordinator will be responsible for effective management of CAREGiver resources and reviewing/adapting to the changing needs of our clients, whilst maintaining an exceptional overall client and CAREGiver experience.  This is a fantastic career development opportunity with structured progression within the Company and offers a competitive salary and benefits package.

Home Instead Senior Care is the world’s leading provider of non-medical home care and companionship services for adults.  With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide.

Key Elements:

Be responsive to schedule changes and liaise with relevant clients, staff and team members.

To organise, supervise and maintain staffing schedules and billing using company database software and CAREGiver IQ timekeeping system.

Successfully match the nature, skills and experience of CAREGivers to possible clients.

Build excellent relationships to fully support clients and CAREGivers, maintaining confidentiality at all times.

Have a keenness to progress and develop into the role of Deputy Care Manager – as this position is seen as a succession to the Care Manager role.

The successful applicant will:

Be passionate about providing the highest quality of service to our Clients with a ‘can do’, pro-active attitude.

Have the ability to successfully match the nature, skills and experience of CAREGivers to clients.

Possess excellent communication, planning and organisational skills

Have the ability to keep calm under pressure and prioritise effectively.

CAREGiver spot checks and New Client Consultations.

Provide customer service and CAREGiver support at the highest level.

Be flexible and positive in their approach to work with the ability to cope with change in a fast-paced environment.

Provide an on-call service on a rota basis.


Enhanced DBS.

Must have full driving licence.

Have experience in the Care Sector and be keen to progress.

Good understanding of Microsoft Office packages and IT systems.

Be able to create and maintain administrative systems.

Ability to effectively supervise a dispersed workforce.

Be confident in establishing and maintaining excellent working relationships with clients and CAREGivers.

Ø  Working hours – 8:30am - 5:00pm – Monday to Friday + on-call duties on a rota basis

Ø  Parking (street parking)

Ø  23 days per year holiday entitlement + stats + 1 day leave in the month of your Birthday

Ø  Westfield Health Cover

Ø  Bonus Scheme

Ø  Accredited Training & Development Opportunities


For further information or to apply for this role, please contact/send a covering letter and CV to



Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.


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