Every year Home Instead Senior Care commissions an independent organisation (Smith & Henderson) to conduct a survey of clients and employees. We ARE changing the face of homecare.
“ To all the Home Instead Team and Caregivers, I just wanted to take this opportunity to thank everyone at Home Instead for the wonderful care you provided for Mum over the past few years. It was always such a help and support knowing that you would be visiting Mum, and we always knew she was in good hands. It was also a source of great comfort to Mum, especially as her condition worsened, to receive visits from Caregivers who were outside the family circle, giving her much needed connection to the ‘real world’. And of course she always looked forward to the weekly fish and chips. We could not have got through this without you. ’’
Mrs F, Client Family Member
We appreciated knowing that somone was going at specific times and on time each day. Taht was an extra blessing to the work and help the ladies all gave, thank-you.
Mr B, Client Family Member
Home Instead Senior Care allowed my parents the opportunity to stay in their home virtually till the end of their respective lives. we as a family will be forever in Home Instead's debt for making this happen, as it allowed them to carry on their lives without any significant disruption, and made the decision about a residential home for them irrelevant. From a family perspective, being miles from them Home Instead allowed us to sleep easy knowing we were covered.
Mrs M, client daughter, Oundle area
Home Instead Senior Care provides an excellent service. I was initially sceptical that we would always have the same two Caregivers, with cover from a third, but this was indeed the case. The Caregivers were fantastic and the office communication was excellent, thank-you.
Mrs S, Deepings Area (Family member of client)
Unfortunutely our use of your service has been short, but you really have been fantastic. Home Insetad Senior Care have given my Dad the opportunity to try to live independently. The gilrs coming in have been great, they are very kind and very professional. I am pleased that they really have helped; proper food and unexpected laundry help too. I would thoroughly recommend Home Instead Senior Care to others and will not hesitate to use you again for other relatives.
Mr and Mrs M, clients family members, Peterborough
'My Mother was a very independent lady. She did not want strangers in her home but reluctantly agreed as she was not coping. Her CAREGivers soon became her friends and could not do enough for her. We as a family thank Home Instead Senior Care for the excellent service she and us recieved. We will not hesitate to recommend their services.
Mrs B (on behalf of her Mother), Peterborough
'Prior to using Home Instead Senior Care Mum had state carers. She is so much happier now as she is in a routine that suits her, whereas before she had different people and never knew what time they were coming'
Mrs P, Oundle Village
I am most impressed by the quality of care and also the staff and how friendly and helpful everyone is that I have contact with.
Mrs W, (daughter of client) Peterborough
Our previous Care Company were incompetent and we lost confidence in them. When we contacted Home Instead Senior Care we immediately could sense an air of professional attitude, which has remained so all along in every aspect of the service. We are so pleased with everything that we have recommended Home Instead to many friends! Thank-you.
Mr D, (son of client) Deeping Area
Home Instead Senior Care provide the reassurance that my Father receives dignified care. Home Instead have understood him and his requirements and continue to endeavour to improve the already excellent service they offer. The Service that is provided enables my Father to remain independent with an enhanced quality of life.
Dr G, Deeping Area (Family member)
My mother has always been fiercely independent and it is a huge indicator of just how sensitive and caring her CAREGiver was that my mother accepted and liked her. It has been something of a life saver for us.
Mrs S, Peterborough (client next of kin)
Having tried several Care Agencies and not been satisfied I am glad I found Home Instead Senior Care. They are very good to deal with, take on board any wishes I have and management are very easy to talk to and CAREGivers have always done their job well. Thank-you,
Mr S. (son of client)
Outstanding care by the CAREGiver allocated to care for my Mother. She is thoughtful, capable and entirely reliable. We are very grateful for the support she gives us and the certainty that our mother is in good hands.
Mrs B, Deeping Village
My CAREGiver was always on time, very polite and helpful and the care provided was beyond my expectations, I can not sing Home Instead Senior Care's praises enough, thank-you.
Mrs C - daughter of client, Oundle
My Mother was in need of constant attention and Home Instead Senior Care provided an excellent source of help and companionship. Thank-you.
Mr R (family member, Oundle)
I have no hesitation in recommending Home Instead's services. Prior to working with Home Instead we had not been able to find an agency that was able to offer appropriate, continuity of care that my Uncle required. From a family member point of view Home Instead's carers and office staff have worked very hard at building a good relationship with my Uncle, which has made all the difference. As a result of the experience with Home Instead I know I can rely on them to always do their best, which gives me great peace of mind as I live some distance away. The service is delivered by people who really care about people - thank-you for all your help.
Mrs I, (Daughter of client)
Home Instead Senior Care kept Mum company when we left home, and she loved the company of her CAREGiver, which meant we (as family members) had peace of mind knowing she was happy.
Mrs I (clients family member)
My 92 year old Mother-in-law was very reluctant to have carers of any kind in her home, however when it became obvious that she could no longer manage she reluctantly agreed. She very quickly built up a strong rapport with her carers and came to rely on them. My only regret is that she did not agree to having Home Instead Senior Care earlier.
Mrs H (client's daughter)
We requested, from our previous agency, that only one or two carers should be assigned to Mum so that a relationship could be formed. Despite promises this did not happen. We then contacted Home Instead in Peterborough and they have honoured their promise of assigning one or two main CAREGivers to Mum. There is always a speedy and efficient response to emails and phone calls and all the staff are very approachable and friendly. Even staff at the extra care accommodation where Mum lives have commented on how improved Mum is. She is much more content and physically improved, thank-you Home Instead.
Mr C, Eye
Such a professional organisation. Excellent and so reassuring for us (as family members) to know that we could totally rely and trust that the help and care was of such a high standard. We would not hesitate to recommend Home Instead.
Mrs I, Peterborough City
I cannot praise my CAREGivers enough, they have become companions of mine and nothing is ever too much trouble, they are wonderful.
Mrs H, Hampton
So far everything is wonderful, the CAREGiver and Mum get on very well and we are both very happy with the service.
Mrs M, Hampton (Peterborough)
My CAREGiver made me feel at home and ease right away and I really enjoy the regular company.
Mrs S, Peterborough
With the previous company the carer was always late and it was not always the same one, now I have Rachel (through Home Instead) who is always on time and we get on really well. I look forward to seeing her every week and I am very happy.
Mrs C, Market Deeping
I simply cannot say enough about Home Instead, the service is very efficient and the CAREGiver is always on time.
Mrs B, Peterborough Village
I am very pleased with everything and the quality of the care is to a very high standard. I’m enjoying getting to know my CAREGiver and sharing our past experiences.