‘Rolls Royce of care’ receives England’s highest care accolade

Home Instead Greenwich and Bexley, whose service has been described as the ‘Rolls Royce of care’, has been awarded the highest possible outstanding rating by inspectors from England’s care regulator, the Care Quality Commission (CQC). They are the first home care provider to achieve this coveted outstanding rating in Greenwich and Bexley.

Fatta and Sonia Thapa join an elite group of care companies with only three percent of home care providers achieving an outstanding rating. In addition to this outstanding rating, they caring duo recently received Royal recognition from the Queen in November 2018 and received a letter from the Queen praising the service’s efforts and the ‘commendable contribution’ they made in local communities.

During the inspection the CQC’s inspectors spoke to clients, CAREGivers, and the company’s office staff as well as local healthcare professionals. They concluded that the business was ‘outstanding in empowering people to have as much control over their lives as possible and to achieve their maximum potential.’

Inspectors reported that service leadership was ‘exceptional and distinctive.’ They commented that all management and staff ‘demonstrated compassion and a real empathy in their commitment to providing meaningful, person-centred, high-quality care by engaging with everyone using the service.’

The report documented many heart-warming stories about how the company continually made arrangements for social activities and using community links and resources to meet people’s needs in order for clients to live as full a life as possible.

One relative told the inspector, “The CAREGivers are fantastic, caring, professional, reliable, hygienic, and talk to my relative like she is their own mother and makes her feel safe at home.”

CAREGivers spoke highly about the management at Home Instead and said they ‘felt listened to, appreciated, motivated and supported in their role.’

One client said, “The service provided is excellent. My CAREGiver goes the extra mile to make a positive difference in my life.”

Speaking about the outstanding rating, Fatta said, “Sonia and I are delighted with the outcome of our most recent inspection.

“This is only possible thanks to our superb team who are totally dedicated to providing the best care services to our elderly clients and their families. Our clients are the most important people in the world to us and we will continue to strive to provide the best service we possibly can.”

Sonia and Fatta Thapa have also just recently attended The Queens Garden Tea Party hosted by The Queen at the Buckingham Palace. They were invited to the garden party due to the success of their charity, Skills & Care Greenwich, which supports older and disadvantaged people in the community.

Debbie Ivanova, Deputy Chief Inspector, Adult Social Care, said: “The Home Instead group continues to provide exceptional care - and its domiciliary care provided in the London boroughs of Greenwich and Bexley is no exception.

“It was good to hear from people that used the service. One described it as the Rolls-Royce of care and on the evidence of this inspection, it is hard to argue with that view.”

Martin Jones, managing director of Home Instead commented, “What Fatta and Sonia have achieved in Greenwich and Bexley is remarkable, and we are so proud of everyone on their team for achieving this outstanding rating. Being the first home care company in both Greenwich and Bexley to achieve the highest rating from the CQC certainly makes the team stand out from the rest!

“It has been a wonderful few weeks for Fatta, completing the London Marathon, receiving a Queen’s Award for his charity Skills & Care Greenwich, and then achieving an outstanding rating from the CQC at Home Instead! Well done Fatta and Sonia!”

You can read the report in full at: https://www.cqc.org.uk/location/1-2192456230