Preventing hospital visits

An innovative collaboration between a Home Instead office and its local ambulance service to reduce unnecessary hospital visits for older people has been published in an international journal.

Every year, one in three people over the age of 65 suffer a fall and annually there are over 250,000 emergency hospital admissions related to falls among patients aged 65 and over.

With this in mind, the owner of Home Instead Exeter and East Devon, Mark McGlade set about working with the South West Ambulance Service Trust to help reduce the incidences in which older people are admitted to hospital following a fall.

The initiative has been written about in the International Journal of Care and Caring in a joint article between Mark and Home Instead non-exec director, Dr Karen Harrison Dening.

Reducing hospital admissions by 79%

The new approach working with the ambulance service saw care teams at Home Instead Exeter and East Devon trained in using a new ‘Traffic Light System’ for injury assessment after a fall. The ‘red, amber, green’ assessment determined if an ambulance needed to be called or if it was safe to help the client up from the floor using Raizer Chair technology.

“Raizer Chair only needs one person to operate and works to help fallen people get back on their feet quickly and easily,” said Mark.

“This collaboration has meant that our care teams are better equipped to deal with falls and have the bespoke training needed to assess the situation and take the necessary action. Typically for a non-injury related fall, an older person can be waiting four or five hours until an ambulance arrives, but we have demonstrated an average response time of less than 40 minutes.”

The initiative, which has been running since 2017, has seen a 79% reduction in hospital admissions from falls and savings of more than £210,000 for the NHS from one location alone.

Preventing hospital admissions for the elderly

Martin Jones, CEO of Home Instead UK, said: “It’s clear to see the huge benefits of this type of partnership as ultimately at Home Instead, we want to help to keep clients out of hospital where possible, particularly during this time of the pandemic.

“It’s fantastic to see this best practice shared globally in the journal and we hope it can help prevent unnecessary hospital admissions for many older people.”

Read the article in full here: