Home Instead Rugby is rated Outstanding for the second time
Home Instead in Rugby has been rated as ‘outstanding’ by the Care Quality Commission (CQC) for the second time in just three years.
Since Sarah Slater established Home Instead Rugby in 2014, the company has been inspected twice by the independent regulator of health and adult social care in England, receiving an ‘outstanding’ rating both times. The achievement is particularly notable because only three percent of adult social care services are rated as outstanding, yet Sarah and the team in Rugby have been awarded Outstanding twice!
Inspectors interviewed staff, clients and client families and the resulting report on Home Instead states that ‘people’s feedback described it as exceptional and distinctive’.
Many examples of compassion are given in the report. The report described an instance when a Home Instead CAREGiver volunteered to stay with a client overnight so that they could avoid a stay in hospital. In another, a client was supported by their CAREGiver to help her with her health and fitness. The CAREGiver accompanied them on trips to the gym, on walks and in planning healthy meals to minimise their weight gain and improve overall health.
Of the double ‘outstanding’ accreditation, Sarah Slater said, “I couldn’t be more pleased and proud of my incredible team. I knew they were outstanding even before our first inspection in 2016 but to have this confirmed and now reconfirmed by the industry’s governing body is just fantastic.
“We are so proud to care for others; it’s just what we do naturally. It is seeing our safe, happy, comfortable clients and the peace of mind we are giving to their family and friends that makes each and every day just wonderful.”
A stand-out sentiment from the report quoted a client as saying “They don’t just care; they treat you as a human being.”
Martin Jones, managing director of Home Instead said, “We extend our congratulations to Sarah Slater and her team, who consistently go the extra mile for their clients.
“To achieve one outstanding rating is exceptional, but to achieve two is just phenomenal. All of us at Home Instead are very proud of this accomplishment, and we offer our whole-hearted congratulations to Sarah and her entire team on their success.”