CQC report highlights need for checks

13 February 2013

Home Instead has today welcomed the publication of the Care Quality Commission’s (CQC) review of home care services, ‘Not Just a Number’.

The report shows that more than 700,000 people above the age of 65 are reliant on home care for activities such as washing, dressing and eating. It identifies that, although the majority of care is being “delivered with compassion that respects the dignity and rights of individuals”, some home care is failing to meet their quality and safety standards.

Home Instead is urging families or individuals looking for care to do their homework before commissioning care services. It’s easy to do as the inspection reports are available for everyone to see on their web site www.cqc.org.uk.

The report has identified concerns around people receiving no prior notice that they would be visited by a care worker they didn’t know. Care visits were often delayed or cancelled without prior notice and, worryingly some services did not have clear systems to monitor care plans properly. Once again, rushed care visits were also highlighted as a concern.

Home Instead was set up to change the face of ageing, recognising that task based care simply isn’t good enough for elderly people, or anyone for that matter, unless it forms part of a larger care package.

Home Instead clients benefit from care visits of a minimum one hour duration, continuity of care whereby clients and caregivers are matched based on shared interests and life experiences. They also benefit from care tailored to each client’s specific needs and are offered a broad range of services including companionship care (simple conversation and good company), home help, through to personal care (assistance with bathing, dressing and eating).

Speaking about their service, CEO of Home Instead, Trevor Brocklebank said, “We are actively involved in campaigning to improve care services in this country and will continue to do everything we can to change the face of ageing by delivering an excellent quality service to our clients.”