Home Instead is proud to announce that we are the first homecare provider to receive 4 Outstanding Ratings from the Care Quality Commission (CQC).
Congratulations to our Exeter and East Devon office for its Outstanding – the highest rating possible in the CQC’s Ofsted-style system.
Husband-and-wife team Mark and Vanessa McGlade opened Home Instead Exeter and East Devon five years ago driven by the desire to see quality homecare delivered in their community - care good enough for their own mum or dad.
Together, the caring couple had a clear vision - to offer the highest quality, relationship-led support for older people to remain living in their own homes and to become an employer of choice in their locality by providing fulfilling careers in care.
Married for 27 years, Mark and Vanessa currently support more than 135 clients and employ over 90 staff throughout Exeter and East Devon. Proud of this exemplary rating, a pinnacle of achievement, Mark and Vanessa credit much of their success to hard work and a passion for delivering a caring and quality-led service.
Their commitment to quality care for their clients and CAREGivers has brought home a regional first in the South West too.
“We set out five years ago with a vision to be the ‘best of breed’ in homecare for the elderly in Exeter and East Devon. Becoming the first homecare provider in the South West specialising in senior care to receive a CQC Outstanding Rating is our dream come true and marks our commitment to continuous improvement throughout the journey,” explains Mark.
Added Vanessa: “Our Outstanding Rating pays testimony to our teamwork and to everyone’s commitment to providing care that comes from the heart, care with a family feel.”
Deborah Ivanova, Interim Deputy Chief Inspector of Adult Social Care at the CQC, said:?“This is the fourth Home Instead service CQC have found to give outstanding care and the first in the South West. I am struck by the extent to which the service goes that extra mile and places the people it supports at the centre of everything it does.??
“What really impressed me from reading the inspection report and speaking with those involved in the inspection was the level of personalised support that people received, from staff who had the right skills and who treated them with kindness, compassion and dignity. People told us they liked the staff who supported them, and staff themselves declared it a great place to work.??
“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led. I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”?
Trevor Brocklebank, Home Instead Chief Executive, said: “Congratulations to Mark, Vanessa, their office team and CAREGivers and thank you. You have realised the Home Instead mission to change the face of ageing and make companionship-led quality care a reality in Exeter and East Devon.
“A fantastic four Outstandings from the CCQ marks out our relationship model as homecare at its very best. Care for seniors delivered with dignity and compassion and above all else, with time to care.”