The Care Quality Commission is considering if covert surveillance should be used in their inspections, following the use of CCTV by service users and their families to detect poor practice as has been highlighted a number of times in the media recently.
CQC had a round table meeting to discuss this controversial subject, hosted by Andrea Sutcliffe, CQC’s Chief Inspector, she summarises the debate in her blog which can be found on the CQC website.
Colin Angel from The United Kingdom Home Care Association (UKHCA) attended the wide-ranging discussions on behalf of homecare providers, said: "The consensus was that covert surveillance should be treated as a last resort by the regulator and only used where there are concerns about issues like abuse. Techniques like CCTV and mystery shopping are no substitute for talking to service users and their families."
Commenting on this Trudi Jameson, Owner and Director of Home Instead Senior Care Durham said “Cameras can be a very useful tool when poor care is suspected but it is hard for families; they have to balance the invasion of privacy with the need to satisfy themselves that their loved ones are safe, especially with the recent shocking footage recently shown on the News”
“Cameras can be a very useful tool when poor care is suspected. Reiterating the comments from the UHHCA, CCTV is not a substitute for gathering the views of the service from clients and their families, which is why we do so many spot checks and quality assurance visits and telephone calls”.
“We also encourage all our clients to take part in our annual anonymous satisfaction survey, PEAQ, Pursuing Excellence by Advancing Quality which helps us monitor our performance”