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Client Manager

St.Ives Full-time up to 27500 per annum Closing date: 27/09/2020
Company Description
Job Description

Are you looking for a challenge to work with a leading brand and help it grow?  We are a domiciliary care business, part of the leading Home Instead home care network, and we’re looking for the person who can help us grow our business.

We have served our community for over 10 years with high quality home care services.  We are poised to further develop our services and enter an exciting period of growth.

The New Client Manager role will spearhead our acquisition of new clients from a plentiful source of enquiries.  You will need to have care planning experience and demonstrate a track record of excellent client service.  You’ll also have an ambitious approach to setting and meeting targets, while maintaining quality of service and clear communication.

You will handle and follow up client enquiries, meeting potential clients and their families, assess and agree their needs, design a care service that meets their wishes and introduce all the people who will manage and deliver what you’ve agreed.  An ability to advise and create trust is crucial, as many potential clients are unsure about what they want or need.

The role is full time, based at our office in St Ives, although you will spend a lot of time out of the office visiting new clients in their homes.  You will need good care assessment and IT skills, as you will create care plans and record them directly into dedicated software packages.

You will join the senior management team in the business, work closely with other teams within our business and add your experience and impetus to our growth plans. You will also lead adoption of new services and technologies into how we care for clients and keep their families informed.

This is a role for someone with drive and a commitment to enhancing our service while growing the number of people who benefit from it.

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