It feels so good to know we have made a difference

We were so pleased to receive this message from the son of a client who we took care of for almost  two and a half years.

Hello Diana.

Apologies for being so slow to send huge thanks to the team at Home Instead.  It's obviously been another big change for my mum but, now that she's had some time to get used to the idea, I can send positive news that she's settling in really well at Cooperscroft.  Considering how resistant she'd always been regarding a move into a Care Home she does seem to be enjoying the benefits of 24 hour supervision and care in a safer environment.  I'm sure she misses the special one-one relationship she had with Linda and Penny but she is becoming more sociable again and joining in with various activities and the other residents.

Home Instead came highly recommended and more than lived up to their well-deserved excellent reputation.  Not only were all of my mum's carers kind, patient, reliable, and highly efficient; the team at the office were also extremely supportive - particularly at those times when my mum's behaviour became very challenging and a cause of increased concern for her family and friends.  I've copied in Louise as she was, on a number of occasions, a very reassuring and immensely helpful point of contact when trying to decide on the best course of action.  It's clear that a lot of people are going to find themselves with a parent who can't cope alone but wishes to retain some kind of independence.  I only hope they too are as lucky as I was in finding a company as wonderfully supportive as Home Instead.

Once again, I'm so sorry that Linda and Penny's relationship with my mum ended so abruptly. Can you please make sure that they both know how deeply grateful I am for the enormous contribution they made in enabling my mum to enjoy a few more years in her own home.  She wasn't always easy but if she was her old self I know she would want to thank them too.

Many, many thanks.  And kindest regards.   K

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home