Thank you to all our Clients and Staff who kindly took part in this year’s independently managed survey. Your honest and open feedback is very much welcome and appreciated.
Excellent PEAQ 2017 Client and Staff survey results will help us going forward to target and improve our high quality care service and also our ongoing staff support, training and career development.
Some lovely comments from our client’s survey:
Always advised when visits are changed. Advised about new CAREGivers. Feel they have gone the extra mile to make my aunt's visits more meaningful i.e. taking her to places other than the lounge at home.
Always friendly helpful and efficient.
Always informed of problems / potential changes.
Is well matched to my needs. Goes the extra mile to make life easier. Takes an interest in me and arrives on time. Reliable and compassionate.
Mam's companion is a great friend who she can talk to. They get on really well.
My CAREGiver is extremely pleasant and helpful, If ever she is held up by traffic etc. the office always rings me to let me know.
The CAREGivers were excellent, empathetic and totally supportive.
Some lovely comments from our CAREGivers:
Everything is explained to you very well and they are very helpful if you don't understand anything.
HOME INSTEAD ARE IN MY OPINION ONE OF THE BEST IF NOT THE BEST CARE COMPANIES IN UK
I am given opportunities to have training courses of my choice and needs of the company
I have done all the training and I really enjoyed. It made me feel that I can do my job better with the training I am given.
This job is different every day so new things are dealt with all the time thus giving me greater knowledge of how to do my job correctly, someone from the office is always at the end of the phone to advise me.
Since I have started in Home instead I have always felt as a team, management are always there to listen and act on any problem or concern. I have been given every opportunity to learn and advance my caring role.
“ "We just wanted to put in writing how marvellous you and your team are. Every member of the Home Instead office gives 110% and it is a priviledge to work with you all. Thank you for all the opportunities you give us to make a difference to peoples lives" ’’
Mrs S, Gorseinon
"Mum and her family are very happy with the service. We have increased the hours and everything we have asked for has been provided. Mum looks forward to the visit. Office - we speak to the office staff often, they are always very helpful and flexible. Always happy to help! Very reassuring. We had the service through personal recommendation and we have also recommended the service to friends".
Mrs. S. C - Swansea
Mother speaks very highly of the people who come to look after her and said how very kind they are. I would have no hesitation in recommending your services to other people. Thank you for all your help.
Mrs. T. D - Swansea
I find the support provided by Home Instead to be first rate. It has helped my husband and I to stay in our own home together and I find that it gives me a chance to 'recharge my batteries'. As a company, they are responsive, proffessional and very caring.
Mrs. N. J - Gower
The level of care from their staff has been incredible and has been extremely professional. This outstanding service has been provided with the caring and nuturing attitude and inspired such confidence in the client being cared for. They have all gone above and beyond in their duty of care. Heartfelt thanks to all those who have supported our family with the care of my husband.
Mrs. K. G - Swansea
I pay for a member of Home Instead staff to take my father, who has final stage Dementia, out once a week. The prerson who was matched to my father is great and Dad really enjoys his trips out each week.
Mrs. K. H - Swansea
I have just spoken to the clients daughter, she has asked me to pass on how thrilled she is with the service received from Home Instead so far. Due to the circumstances, the daughter was apprehensive about how her parents would react to someone new coming into the environment but felt the proffessionalism of your staff, in particular KT who will be the mother's main carer, is fantastic! Thank you once again for the reassurance provided to family members.
Mrs. K. M - Swansea
Thank you so much for scheduling the assessment so soon. You offer a brilliant service and it makes a big difference to our clients.
Mrs D – Skewen, Neath
“Mum is always happy to see the CAREGiver - you couldn’t have chosen a better match”
Mrs J – Blackpill, Swansea
“The relationship my husband has developed with his CAREGiver is wonderful – he always looks forward to the visit”
Mr & Mrs R – Clase, Swansea
“Just to say thank you for the excellent service given to Val at her home in Clase. We would like to extend our grateful thanks and appreciation to the CAREGiver for all she did. She had become a friend and I know her visits were looked forward to”
Mrs B – Derwen Fawr, Swansea
“Many thanks for all the help we had with caring for Dad in Hospital (especially as some of it was last minute) It gave us peace of mind during a difficult time – you have lovely staff”
Mrs W – Tregof, Swansea
“I wish to express my sincere thanks to my main carers.. your kindness, support and professionalism have helped me through a traumatic time”
Mrs W – Morriston, Swansea
“On behalf of my mother Mary, I wish to say she was overwhelmed with the beautiful flowers and the cream sponge cake. Many thanks to you all”
Mrs B – Sketty, Swansea.
“I would like to congratulate this company on the first class help they gave with getting my Step-mum discharged from hospital. We were devastated to think we couldn't take her home after 24 days of being in hospital due to short failings of a hospital discharge package and red tape. Thank You! My mum is home and extremely comfortable and happy!”
Mrs B - Sketty, Swansea.
"I would like to congratulate the company on their first class help they gave with getting my step-mother discharged from hospital. We were devastated to think we couldn't take her home after 24 days in hospital, due to short failings of a hospital discharge package and red tape! Thank you! Mum is home and extremely happy and comfortable". 08/06/2012
Mrs D - Sketty, Swansea
"Thank you for looking after my mother so well when we were on holiday. Please pass on particular thanks to the CAREGiver who did a wonderful job. Mother thought she was delightful and did an excellent job. She was very pleased to have her calling every day"
Mrs S - Swansea
"I would like you to know how much I appreciate your kindness and care which brings great comfort to me"
Mr O - Mayals, Swansea
"I would like to pass on my thanks to you and your colleagues for the work that you do... which makes it possible for our mother to stay living in her own home for as long as she possibly can"