Mike & Greg Harrold - Father & Son and Directors
Greg and I joined the Home Instead Southampton community in late 2019 and we look forward to continuing the 10 year legacy that has been created by the founding owners Luisa and Graeme.
My parents would have dearly loved to have stayed in their own home. Sadly, not long after moving into their aged care facility our father passed away and our desire was to bring Mother Mary (my mother and Greg’s grandmother) back to the UK and home. This became the driving motivation to join the Home Instead Southampton family! Sadly, she had a fall and passed away just weeks before we could realise our dream. However, the seed had been sown and we have made it our mission to continue Mother Mary’s nursing and caring legacy. We want to be caring for as many elderly people in their own homes as we can.
The mission of Home Instead is to change the face of ageing, putting the client at the heart of everything we do by allowing them to shape their care and live life to the full. This perfectly aligns with our personal mission.
There are so many benefits to staying in your own home and with the right care this is achievable. We want all elderly folk to have that choice.
Our CAREGivers are simply amazing people who we have carefully selected and trained to be the best CAREGivers in the industry. They are carefully matched with their clients to ensure compatibility and are fully supported by a dedicated group of well experienced and qualified caring staff The great reviews and heart-warming stories from our clients and their families will bring tears to your eyes.
Quality care and compliance is mandatory in our family.
All of our clients are precious, and we will ensure that each is treated with respect, dignity and compassion. We are delighted to make a positive difference to their daily lives.
We are so excited to have this opportunity to serve our local community and to really make a difference to the lives of the elderly.
Please do call us, we would love to meet you and hear your story.
With love and best wishes.
Kairen - Head of Client Experience
I was one of the first CAREGivers to join the Southampton office in July 2010. I was looking for a part-time job to enable me to integrate back into employment after spending the last ten years raising my three children. I had busied myself within the community as a Parish Councillor and I was also Editor of the local quarterly publication. CAREGiving sounded like the perfect job. I loved visiting the clients I was matched to and I became very attached to them.
The opportunity arose to apply for a full time position in the office in May 2011. I have partaken in all the office roles over the years as we have grown, and even qualified as a trainer along the way. I have worked with some talented people here at Home Instead and learnt so much from them – I am grateful to them all.
My passion is taking all the care enquiries, I listen and empathise with the situation because I totally understand how complex it can be sometimes, reaching a decision about what to do next to allow a loved one to stay safe and happy at home. I cannot describe how amazing it is to meet up after speaking on the phone and offering the reassurance whilst knowing in my heart we do what we say we do.
We had a vacancy here for my current position and I was asked by Mike and Greg, our owners, to consider the role. The rest of the team encouraged me to take it and as I had such support I accepted – thank you team! I am happy I did because I now have more opportunity to grow the business so we can help even more people to stay living well in their own homes.
I would urge anyone to become a CAREGiver if they have any spare time on their hands because I cannot describe the incredible feeling that making a difference gives you. Our training is bespoke and fantastic and look at the opportunities it has given me!
I feel passionately about the Home Instead ethos and I know that matching CAREGivers to Clients the ‘Home Instead Way’ is still unique. It is what drew me to work for Home Instead and continues to do so every year that passes!
Kelly - Client Experience Manager
Prior to Home Instead I had nursed my Mother at home during her battle with terminal cancer, and whilst this was the most devastating thing I have ever had to do it made me realise that, more than anything, I wanted to help other people and began looking for a way to make this happen.
I was very fortunate to join Home Instead in February of 2012 and this amazing journey had begun. I spent exactly two years as a CAREGiver, supporting many clients to live well at home before being given the opportunity to join the office team as a Field Care Supervisor in 2014. The role enabled me to dedicate more time to our lovely clients, ensuring their support continued to meet their needs. I started to go out and meet potential new clients, which I absolutely loved, listening to their amazing life stories, reassuring them and their loved ones, and then returning to the office to create their very own bespoke and personal care plan.
My career has continued to progress and I am now proud and privileged to be the Client Experience Manager at Home Instead Southampton. I am responsible for the quality and efficient running of the care services to our clients, as well as continuing to meet new clients requiring our service I work hard to really understand their needs and create a care plan that is individual, personal and reflects their personal needs and wishes. Our dear clients are continually expressing gratitude for what we do for them and it is just heartwarming.
We make a difference to the lives of many, every single day and I feel so blessed to have the opportunity to do this job!
Kerry - Head of CAREGiver Experience
I joined Home Instead in July 2019 and I am responsible for overseeing the CAREGiver experience. This means to ensure that the journey at Home Instead for a CAREGiver is the same top quality we offer to Clients.
I support CAREGivers from their very first day at Home Instead in their induction, through completion of their care certificate, maintaining continuous professional development in classroom based training and managing the e-learning platform, meeting with CAREGivers regularly in formal and informal opportunities and always being just a phone call away.
I have worked in the Health and Social Care sector for 10 years in a range of roles starting as a Support Worker and then moving up to a Manager and then taking a sideways step to become an assessor. In this time I have gained my Level 5 Diploma in Management for Residential Care, my Assessors (TAQA) Award and Level 3 in Education and Teaching amongst others.
I love working at Home Instead as they recognise the value in ensuring that CAREGivers receive the support they need so that they in turn, can provide the best care to Clients. Home Instead ensure CAREGivers are valued, supported and have their contributions recognised and praised.
At Home Instead, the training and development opportunities are like no other organisation I have come across. CAREGivers are given the tools they need to provide top quality care, they are appreciated as a professional and they belong to an organisation who cares about them and their needs as much as they do about their clients.
Marilyn - Recruitment Coordinator
I joined Home Instead in April 2013 and am responsible for CAREGiver recruitment.
I have over 30 years experience in recruitment and obtained my qualifications with the REC of which I am a Fellow. I also have an NVQ 4 in Management and a Certificate in Personnel Practice.
Before joining Home Instead I worked for 11 years within the Health and Social Care sector as a Registered Manager. During this time I also managed a Specialist Nurses Division, recruiting Theatre Nurses, Prison Nurses, Mental Health Nurses, Occupational Health Nurses and Learning Disability Nurses.
My experiences working within the health care sector have definitely been the most fulfilling. I am passionate about helping older people retain their independence and dignity and to remain safely in their own homes. Selecting the right people to join our family of CAREGivers keeps me extremely busy but it is always interesting meeting new people and offering them the opportunity to join us and make a real difference to older people. I watch them grow in confidence and hear about the relationships they have with our clients and it makes me really proud of my role, connecting people and making them feel good.
I also help out at the memory cafe we run every second and fourth Wednesday of the month. This makes a change to being in the office but also gives me a chance to meet people who are coping with dementia and I try to brighten up their day if I can.
I get to meet and greet everyone who comes to our lovely office, so there is really never a dull moment in my working day. I share Home Instead's values and ethos and I know being part of the team, we all work hard to make all the difference we can.
Robin - Field Care Supervisor
I first started my Home Instead journey when I joined as a CAREGiver in January 2015 and in January of 2019, I was promoted to join the office team. My very first role in care was as a Support Worker for people with acquired brain injuries at a rehabilitation care home. This is where my passion for caring for people first started. From there, I moved on to work for the NHS Mental Health team, working with young adults with learning disabilities. Both job roles created great opportunities for me to learn and I gained considerable experience.
Since working for Home Instead, I have had many great experiences and feel so privileged to support so many different clients with a variety of needs. I know that these clients genuinely appreciate the difference we make to their lives.
Early in 2019 an opportunity arose for me to assist in the office with some CAREGiver observations and eventually I was promoted into my present role, something I have wanted for some time and it finally became a reality.
I am now responsible for the quality and efficient running of the care service to the clients in my portfolio. I regularly carry out service reviews to ensure our CAREGiver support is tailored to clients’ changing needs. My role also includes conducting care assessments for new clients requiring our service and creating care plans that are individual, personal and reflect their needs and wishes.
Working in the office team has at times given me new challenges already and occasionally taken me out of my comfort zone, but it is pushing me to achieve more for myself and also get the best outcomes for my clients who I am happy to support.
Laura - Field Care Supervisor
I started my career in childcare, which having looked after and babysat my younger family members, was a natural fit for my caring and compassionate nature. After a few years in in the retail industry I decided that I really missed the caring industry and was fortunate enough to join Home Instead in 2012. Having never worked in elderly care before this was an exciting step for me.
Over the past 6 years as a CAREgiver at Home Instead, I've loved supporting my clients! My clients have had a range of needs from living with Dementia & Alzheimer's, Parkinson's and Palliative Care through to companionship visits where I've accompanied them to appointments and shopping trips.
Helping clients to live as independently as possible within their own homes is so important to me and its very rewarding knowing that you've made a difference to their lives and helped to enable this.
In my role as a Field Care Supervisor I am excited to be able to look after our existing clients and also to meeting and welcoming our new clients to our lovely Home Instead family!
Sahra - Office Coordinator
Having worked as a microbiologist for a number of years I felt it was time to do something different and joined the Home Instead team in Southampton. I started off as a Care Coordinator. This role entailed coordinating CAREGiver visits to our wonderful clients, making sure that the clients receive consistent and on time visits from the same CAREGivers. This consistency of CAREGiver visits builds lovely relationships and trust. It is very rewarding knowing that what you are doing helps to make our dear clients feel happy and safe and able to maintain their independence and live in the homes they love.
I have recently moved into a wider role of Office Co-ordinator where I get to be involved in many aspects of the business involving both the clients and the Caregivers.
I absolutely love what we do every day at Home Instead!
Phil - Care Coordinator
A father of 3, Phil started life in the Royal Navy and spent 7 years seeing many parts of the world. The Navy gave Phil a great understanding of different cultures and situations and it was during this period that he realised his caring nature.
On retirement from the Royal Naval Phil joined the NHS and then on learning about the great things that Home Instead were doing in the community decided that he wanted to join us! Phil is part of the very important Scheduling team and interacts on a daily basis with our lovely CAREGivers and Clients ensuring that our quality service is delivered on time and as required by our Clients. Phil loves hearing how much our clients enjoy and appreciate everything that we do for them.