Luisa Castle - Managing Director and Co-Owner
I co own the Southampton office of Home Instead Senior Care. I know that reaching a decision about the care for a loved one, or indeed for yourself is an emotional journey and I want to reassure you that I understand and my team and I are here to help.
Since starting up the business in 2010, we have supported so many wonderful clients to realise their wishes to stay at home, wherever that home may be, in the place they love and where they feel most comfortable. Getting help or admitting you might need some assistance isn't always an easy decision to make but we have over 20 years experience in the sector and know that choosing the right care is just so important.
The mission of Home Instead is to change the face of ageing, putting the client at the heart of everything we do by allowing them to shape their care and live life to the full.
I am still as passionate about delivering high quality care as I was when I first started with the vision of what that could look like. We now have real testimonies and feedback from clients, health and social care professionals, family members and friends that tell us the Home Instead way really works to make a positive difference to people's lives every single day. It really is no trouble going the extra mile because that's just what our people do.
Our values are at the core of everything. We value people, clients and CAREGivers alike, we are compassionate and understanding, we are committed to our promise to provide care "the mum test" way and we collaborate as a team to make the difference. I couldn't do any of it without our office team and extraordinary CAREGivers and I'm so thankful.
Graeme Cann - Director and Co Owner
I supported Luisa in starting our business, Home Instead Senior Care, Southampton. At the time I was an area manager for Lloyds Bank Commercial, where I worked for 38 years, before joining Home Instead on a full time basis in August 2013.
When in Lloyds I was passionate about delivering exceptional customer service and this ethos remains with me in this very different environment. It is central to all we do. I love the difference our fantastic CAREGivers are making to the lives of our valued clients as well as the peace of mind this brings for their loved ones.
I make it my business to regularly speak to our clients and CAREGivers about the care we provide and continue to be delighted with the overwhelming positive feedback. Our CAREGivers love what they do and so do the clients! We strive to deliver quality, relationship based care where the holistic needs of the client come first and it's great to be a part of something special that is Home Instead Southampton.
Angela - Head of Care - Registered Manager
I joined Home Instead early in 2019 as Head of Care, Registered Care Manager. I am responsible for the day to day running of our care operations, to ensure our care and support is safe and achieving the best outcomes for our clients. I am also responsible for full compliance with all governing body requirements.
I have worked in Health and Social care for 20 years with background in both residential and community settings. I started my journey in care as a CAREGiver, supporting clients in their own homes ensuring they stayed as independent as possible. I gained my Level 5 diploma in Management and Leadership in 2016. I have considerable experience in working with clients living with dementia and end of life care. I am passionate about delivering bespoke high quality person centred care.
I believe in the core values of Home Instead and love that we treat everyone with dignity, respect and compassion, working in collaboration with the team, family members and healthcare professionals to ensure the best outcomes for all our clients.
Kerry - Head of CAREGiver Experience
I joined Home Instead in July 2019 and I am responsible for overseeing the CAREGiver experience. This means to ensure that the journey at Home Instead for a CAREGiver is the same top quality we offer to Clients.
I support CAREGivers from their very first day at Home Instead in their induction, through completion of their care certificate, maintaining continuous professional development in classroom based training and managing the e-learning platform, meeting with CAREGivers regularly in formal and informal opportunities and always being just a phone call away.
I have worked in the Health and Social Care sector for 10 years in a range of roles starting as a Support Worker and then moving up to a Manager and then taking a sideways step to become an assessor. In this time I have gained my Level 5 Diploma in Management for Residential Care, my Assessors (TAQA) Award and Level 3 in Education and Teaching amongst others.
I love working at Home Instead as they recognise the value in ensuring that CAREGivers receive the support they need so that they in turn, can provide the best care to Clients. Home Instead ensure CAREGivers are valued, supported and have their contributions recognised and praised.
At Home Instead, the training and development opportunities are like no other organisation I have come across. CAREGivers are given the tools they need to provide top quality care, they are appreciated as a professional and they belong to an organisation who cares about them and their needs as much as they do about their clients.
Marilyn - Recruitment
I joined Home Instead in April 2013 and am responsible for CAREGiver recruitment.
I have over 30 years experience in recruitment and obtained my qualifications with the REC of which I am a Fellow. I also have an NVQ 4 in Management and a Certificate in Personnel Practice.
Before joining Home Instead I worked for 11 years within the Health and Social Care sector as a Registered Manager. During this time I also managed a Specialist Nurses Division, recruiting Theatre Nurses, Prison Nurses, Mental Health Nurses, Occupational Health Nurses and Learning Disability Nurses.
My experiences working within the health care sector have definitely been the most fulfilling. I am passionate about helping older people retain their independence and dignity and to remain safely in their own homes. Selecting the right people to join our family of CAREGivers keeps me extremely busy but it is always interesting meeting new people and offering them the opportunity to join us and make a real difference to older people. I watch them grow in confidence and hear about the relationships they have with our clients and it makes me really proud of my role, connecting people and making them feel good.
I also help out at the memory cafe we run every second and fourth Wednesday of the month. This makes a change to being in the office but also gives me a chance to meet people who are coping with dementia and I try to brighten up their day if I can.
I get to meet and greet everyone who comes to our lovely office, so there is really never a dull moment in my working day. I share Home Instead's values and ethos and I know being part of the team, we all work hard to make all the difference we can.
Kairen - Controller, Data and Finance
I was one of the first CAREGivers to join the Southampton office in July 2010. I was looking for a part-time job to enable me to integrate back into employment after spending the last ten years raising my three children. I had busied myself within the community with the Parish Council and I was also Editor of the local quarterly newsletter. CAREGiving sounded like the perfect job. I loved visiting the clients I was matched to and I became very attached to them.
The opportunity arose to apply for a full time position in the office in May 2011. I have been here such a long time that I have dabbled in all the job functions as we have grown, but now it is predominantly administration based. I have a variety of duties, ranging from preparing the management accounts & bookkeeping to answering the telephone and taking care enquiries and everything else in-between! I especially love talking to our clients and CAREGivers on the telephone to help them with any queries and whenever I take a client enquiry, I listen and empathise with the situation because I totally understand how complex it can be sometimes, reaching a decision about what to do next to allow a loved one to stay safe and happy at home.
I would urge anyone to become a CAREGiver if they have any spare time on their hands because I cannot stress the amazing feeling that making a difference gives you. Our training is bespoke and fantastic.
I feel passionately about the Home Instead ethos and I know that matching CAREGivers to clients the Home Instead Way is still unique. It is what drew me to work for Home Instead and continues to do so every year that passes!
Denise - Client Manager
I joined the office team in September 2013 having been a CAREGiver since February 2011. I had never been a carer before, however, the CAREGiver experience with Home Instead is truly unique and wonderfully rewarding.
I am responsible for the quality and efficient running of the care service to the clients in my portfolio. I regularly carry out service reviews to ensure our CAREGiver support is tailored to clients’ changing needs.
My role also includes conducting care assessments for new clients requiring our service and creating care plans that are individual, personal and reflect their needs and wishes.
It is always lovely to get great feedback and know that the care we provide is really helping someone to stay at home safely and live as independently as they possibly can.
I have been given the opportunity to further my knowledge and skills through training and proud to have gained qualifications that support me to fulfil my role to the highest standard. I have also witnessed how the Company has grown since I started and it's remarkable to be part of such a successful and unique organisation.
Kelly - Service Supervisor
I joined Home Instead as a CAREGiver in March 2012. I really enjoyed having such a rewarding role and being able to express my caring and compassionate nature. Having time to spend with my clients was so important to me, so being matched to my clients for minimum of one hour visits was such a bonus. It was great to see the people I cared for regularly and know that it was me that was making the difference.
In February 2014 I joined the office team, which was such an exciting opportunity to further my career. I am responsible for the quality and efficient running of the care service to the clients in my portfolio. I regularly carry out service reviews to ensure our CAREGiver support is tailored to clients’ changing needs. My role also includes conducting care assessments for new clients requiring our service and creating care plans that are individual, personal and reflect their needs and wishes.
The CAREGivers and office team work in collaboration to ensure all our clients receive the best possible care and live as independently as possible.
I have had the opportunity to gain further qualifications in health & social care to enhance my skills and knowledge whilst working here.
Robin - Service Supervisor
I first started my Home Instead journey when I joined as a CAREGiver in January 2015 and in January of 2019, I was promoted to join the office team. My very first role in care was as a Support Worker for people with acquired brain injuries at a rehabilitation care home. This is where my passion for caring for people first started. From there, I moved on to work for the NHS Mental Health team, working with young adults with learning disabilities. Both job roles created great opportunities for me to learn and I gained considerable experience.
Since working for Home Instead, I have had many great experiences and feel so privileged to support so many different clients with a variety of needs. I know that these clients genuinely appreciate the difference we make to their lives.
Early in 2019 an opportunity arose for me to assist in the office with some CAREGiver observations and eventually I was promoted into my present role, something I have wanted for some time and it finally became a reality.
I am now responsible for the quality and efficient running of the care service to the clients in my portfolio. I regularly carry out service reviews to ensure our CAREGiver support is tailored to clients’ changing needs. My role also includes conducting care assessments for new clients requiring our service and creating care plans that are individual, personal and reflect their needs and wishes.
Working in the office team has at times given me new challenges already and occasionally taken me out of my comfort zone, but it is pushing me to achieve more for myself and also get the best outcomes for my clients who I am happy to support.
Claudia - Community Liaison & Recruitment
I joined the Home Instead team in April 2018 and I am responsible for Community Liaison and Recruitment. I have a background in European Studies and have worked in HR and Recruitment for a number of years.
My role at Home Instead is to go out into the community to let people know about the fantastic care that our fabulous CAREGivers provide.
My work involves Recruitment, Social Media, PR, Marketing or simply just by being out in the community and talking to many different people.
What I am doing is very different every day. Some days I am in the office recruiting CAREGivers or updating our Social Media platforms all day long, and others I can be in the community, at shopping centres, parks, markets with a stand or attending meetings of local action groups.
In the short time I have been with Home Instead I have thoroughly enjoyed working with a great team and a great company. I have met so many different people and organisations already and am looking forward to meeting many more in the future.
Rochelle - Care Coordinator
I joined Home Instead Southampton in November 2018 as a full time scheduler. I am responsible for making sure all our clients receive their scheduled support when they want it and that they feel happy and well matched with the CAREGivers. It’s a very busy environment and no two days are ever the same. I spend most of my time talking on the telephone and I enjoy the variety of dealing with all sorts of queries. Before I joined Home Instead I never imagined that I would get so involved with the clients and CAREGivers but this is what makes the job so different from other similar roles I have had before. I have had a variety of jobs before I went into the care sector in 2005 and I got my first experience in care coordinating in 2012 and have never looked back. I have a Level 3 Diploma in Health & Social Care and I also trained as a fitness instructor and enjoyed doing that for 2 years.
There are challenging days but every day is different and I enjoy this aspect. It’s so lovely when you receive the feedback about how well our clients are getting on and are happy with their CAREGivers and I know that being part of the team means that I had a part to play in that.
Sahra - Care Coordinator
Having worked as a microbiologist for a number of years I felt it was time to do something different and joined the Home Instead team, where I am a Care Coordinator. I absolutely love what I do; coordinating CAREGiver visits to our wonderful clients, making sure that the clients receive visits from the same CAREGivers. This consistency of CAREGiver visits builds lovely relationships and trust.
Scheduling can be intense at times but so rewarding when I know that the client is happy with their carefully matched CAREGiver and therefore able to maintain their independence and live in the homes they love.
Helen - Compliance Administrator
I joined Home Instead Southampton in August 2019 as a full time Compliance Administrator. I am responsible for maintaining the Client and CAREGiver files, ensuring all paperwork and processes adhere to strict CQC guidelines to guarantee the best possible service for our clients.
I have previously worked for a charity organisation who also focused on looking after the well-being of vulnerable individuals from all walks of life, and I felt passionately that Home Instead’s person-centred outlook was a perfect fit for me to bring my experience to. I feel privileged to be part of such a considerate organisation that puts the welfare of their clients first and foremost, and in the short time I have been with Home Instead I have enjoyed the opportunity to contribute to such a valuable cause.
With a fiercely independent grandmother of my own who I see as a second parent, I feel both comforted and inspired that organisations such as Home Instead exist to empower and maintain the freedom of our older generations, and place such importance on building CAREGiver/Client relationships that generate the same family feel with their support that the organisation prides itself on representing.