No Missed Home Care Visits for Clients in Sheffield

The Grand Depart on Sunday 6th July
The Grand Depart on Sunday 6th July

Sunday 6th July saw the Tour de France return to the UK for the first time in seven years, visiting Sheffield for the second stage of its Grand Depart in Yorkshire. The 101st edition of the multi-stage bicycle race saw those competing, travel from north west Sheffield (Stocksbridge, Oughtibridge, Grenoside area) towards the finish at Attercliffe common. The event was greatly anticipated by those in Yorkshire as a fantastic way to display what makes Yorkshire such a great county!

However during this time, Home Instead Sheffield was preparing to avoid what could have been massive delays and disruptions to their care services. With over 150 roads closed throughout the city, there was a big cause for concern with regards to CAREGivers not being able to travel to clients located in the northern/central areas of Sheffield.

During the weekends, Home Instead forward all calls to an out of hours phone to be answered by a member of the office team or a senior CAREGiver. This is arranged to ensure that any queries can be answered even at weekends and also provides assistance to clients and CAREGivers in need of support.  It was a fair assumption that this weekend could be one of the busiest for this on call service.

However the following Monday revealed that there was in fact no disruption to home care services during this time, with all CAREGivers reaching their clients on time and providing their regular care services. Head of Care Sarah Oldham commented “The office team were fully aware of the road closures and were able to put a plan together for any of our CAREGivers travelling north of the city. All of our clients received their regular care and support, and it was actually one of our quietest weekends for our on call staff”.  We were pleased to hear that Yorkshire was able to provide a fitting start to a fantastic sporting event, and we were even happier with the dedication displayed by the CAREGivers and the office team.