Home Instead Sheffield Delighted With National Award

Home Instead being presented with the bfa Customer Focus Award
Home Instead being presented with the bfa Customer Focus Award

Home Instead Sheffield are delighted to announce that Home Instead picked up the top award for Customer Focus at the bfa national awards which were held at the end of June at the ICC in Birmingham.

Home Instead is all about people and our main focus is caring for others and being able to deliver customer service of the highest quality. The Customer Focus award acknowledges businesses that demonstrate a clear dedication to customer service and have an approach to customer care that underpins their entire operations.

We have numerous initiatives where we measure our CAREGiver and Client satisfaction. Our PEAQ surveys are just one of these which ask Clients and CAREGivers to provide us with feedback about the quality of service we provide and the levels of job satisfaction and engagement our CAREGivers experience. Our mystery shop programme and CAREGiver forums also help us gather more information on how we can continuously look to improve.

Bryn Evans, owner of Home Instead Sheffield, said: “Our priority is getting the service right for our clients in order to make a difference to their lives. Everything we do is all driven by our focus on caring, and building relationships with our clients and CAREGivers. All the initiatives we have in place provide us with feedback which enables us to continually improve both the service we provide, and our CAREGivers experience, making them feel valued and well supported.”

“We are delighted that Home Instead has been recognised nationally for our focus on Customer Service. I am really proud on a national level, and delighted for our teams here at Home Instead Sheffield and Barnsley who work tirelessly every day to provide care of the highest quality for our clients and have contributed to achieving this National award.”

If you would like more information about our award winning care, please feel free to call us on 0114 250 7709 or come and see us at our office!

6 Shirley House, 31 Psalter Lane, Sheffield, S11 8YL.