Norwich Families More Connected Than Ever

68% of people in Norwich admit they have been in touch with elderly relatives more in the last few weeks than they have in the last year

Local homecare company, Home Instead Senior Care Norwich, who provide care to clients in their own homes, have recently conducted a survey which revealed that 50 per cent of elderly people in the local area are said to be using Zoom, WhatsApp and FaceTime in order to check-in and connect with their loved ones.

50 per cent of older people in Norwich felt hearing more from their relatives made them feel more loved and 50% per cent more valued.

As visits with family have come to a halt since the lockdown, people have been turning to technology to bring their families together in new ways. Encouragingly, 78 per cent of over 65’s have enjoyed hearing more from their children, grandchildren and extended relatives since self-isolation began.

CAREGiver Monique, from Home Instead commented, saying, “I've been using WhatsApp video calls with my client since lockdown so she can communicate with her family. The family have seen how important this is for Elsie and will now be using it regularly with her so they can stay connected.”

“I've been arranging weekly calls between Elsie and her daughter at an arranged time. On one occasion, it also involved her son Stephen, who lives quite a way away. Sometimes we do a little tour of the house, so the family can see what's changed. For example, when Elsie had flowers delivered for Mother's Day, her daughter could see them.  We also sang Happy Birthday to a relative over a video call and on special occasions like Easter, we put bunny ears on which made the family smile.”

Chris Carter, owner of Home Instead Norwich said, “As more people across the generations embrace technology, we believe it is going to remain an important part of our lives once the pandemic is over. While technology will never replace the human touch, it has the ability to enhance peoples' lives. Many of our CAREGivers have enjoyed teaching their clients how to use Facetime and What’s App, and the feedback from of our clients’ family members has been really positive.”

For more information about how to help support your elderly relatives, please contact us at 01603 963317 or visit: