The Way We Match Clients and Care Professionals in Norwich
At Home Instead Norwich, we carefully match each client with the right Care Professional based on personality, preferences and individual care needs.
At Home Instead Norwich, we know that great care starts with the right connection. It’s why we take time to match you or your loved one with a Care Professional who fits your lifestyle, personality, and care needs from the start.
Whether it’s a bit of help around the house, personal care, or companionship, we make sure the person supporting you is someone you feel comfortable with. Care is about more than tasks – it’s a relationship built on trust, consistency, and shared understanding.
It All Starts with a Chat
Before we start a full Care Plan, one of our Care Coordinators will sit down with you and your family for a relaxed, friendly conversation. We’ll take the time to get to know you. We’ll find out what your day-to-day looks like, what sort of personality you get on with, and what matters most to you.
This chat helps us paint a full picture of your routine, interests, and care preferences, so we can begin finding someone who’ll feel like the right match. We come up with a comprehensive Care Plan with you and your family, ensuring we understand your hobbies, interests, personality, and the type of people you enjoy being around. This helps us ensure we find the perfect fit from the start.
How We Match Our Clients and Care Professionals
Once we understand your needs and preferences, our scheduler carefully selects a Care Professional for you. We don’t leave it to chance or go by availability alone, we look at a few key areas to make sure the match is right:
– Experience and care skills
– Shared interests and hobbies
– Personality and sense of humour
– Preferred communication style
– Cultural or lifestyle preferences
– Location preferences – so someone is close by when you need them
We think these things really matter when building a good relationship. After all, it’s much easier to relax and feel supported when you enjoy your Care Professional’s company!
We also make sure that we get to know our Care Professionals very well. Each of them completes a “This is Me” document, which helps us understand their personality, interests, and preferences. This is a great starting point to build a strong relationship with our Care Professionals, and it’s a valuable tool we use to match them with our clients.
Making Introductions the Right Way
We won’t just send someone to your door and hope it works out. Once we’ve found a good match, we arrange a friendly introduction, often with a familiar member of our office team there too. It’s a chance for you to meet the Care Professional in a relaxed way and ask any questions you may have.
We want everyone to feel at ease from day one. Plus, with our management team staying in regular contact with both clients and Care Professionals through service reviews, quality assurance visits, and social events, we ensure that your care remains personal and flexible as your needs evolve.
Why Personalised Matching Matters
Here’s a quick recap of what we focus on:
– Taking time to learn about you before care begins
– Carefully choosing a Care Professional based on shared traits and preferences
– Setting up a friendly introduction, not just a cold start
– Staying in touch and checking things are working well
– Being flexible and responsive if anything needs changing
At Home Instead Norwich, we care about getting things right, because when the match works, everything else feels easier.
If you’re thinking about home care for yourself or a loved one, we’re always happy to have a chat and talk you through how it all works. Feel free to call us on 01603 963317 to discuss more about your requirements. Let us know how we can help.
Thinking of a Career in Care?
If you’re someone who likes helping others and wants to make a positive difference, why not think about becoming a Care Professional with us? We’re always looking for friendly, reliable people to join our team. Find out more and apply here.