It's so nice to know that Mum is safe and well cared for. The CAREGivers are all excellent - they are punctual and do all that is required. If there are any issues or updates, they are dealt with and passed on quickly. Home Instead Norwich's Covid-19 response has been brilliant. As a family, we have nothing but praise to you all. ’’

Mr D, Norwich

I cannot immediately remember ever taking the time to write a thank you note. So the fact I am writing this to thank everyone at Home Instead for their responsiveness and ongoing help with my mum may show just how much this means to us. The traumatic deterioration in mums health has been hard to deal with. We have looked to Dr’s, Social Services and local councils for help. Only Home Instead has shown the care and willingness to move quickly and actually do something. More than that mum really recognises the care and consideration she has been getting from Marion, Hayley, Caroline, Jodie and Fran. It remains an ordeal for her, we never thought this would happen. We know it’s a tough job, and really value all your efforts. Thanks once again.

Award Winning Care

2019 East of England Top 20 Award

We are proud to be the only home care provider in Norwich and one of only two providers in Norfolk to receive a 2019 East of England Homecare.co.uk Top 20 Award. This award is based on reviews provided by our clients, their families and friends. The region covers Bedfordshire, Essex, Hertfordshire, Suffolk, Cambridgeshire and Norfolk. Being one of the Top 20 providers in the Eastern Region is down to the dedication and compassion of our team of CAREGivers in Norwich. We are all the more proud as this is the third consecutive year we have received the award. 

Mrs M, Norwich

All our Mum's needs are catered for in a sensitive and professional way. We have complete confidence that CAREGivers will attend Mum, which is so good as we live a distance away. Mum really enjoys seeing familiar faces regularly, and relies on them for all kinds of care. The CAREGivers are easily contactable and as relatives, we are closely engaged with Home Instead. The CAREGivers are friendly, happy, and take time to listen.

Mrs J, Norwich

Home Instead Norwich always make contact with my sister and/or I if they have a concern about our Dad. Their CAREGivers are warm, caring people who will not leave someone who is unwell and needing their help or support. They keep us informed and will monitor our Dad more closely until they are confident he is better. We really value their service to our Dad, and they support him to continue to live the independent life he wants to lead.

Mrs F, Norwich

I am very happy with the care provided. CAREGivers provide company and a link with the outside world. Many go well beyond the things that are part of their job - they are kind, thoughtful, and use their initiative.

Mr A, Norwich

This is my first review after only 3 months with Home Instead Norwich. I cannot fault the care given to my wife each morning and the additional work in the house during those 2 hours each day. All the CAREGivers are kind, knowledgeable and friendly.

Mrs J, Norwich

The service is par excellence. It is such a joy to see my Mum and Dad so content and happy. The CAREGivers treat Mum and Dad as I would – with respect, love, understanding and patience. Nothing is too much trouble and all is achieved with a lovely smile.

Mrs G, Norwich

Excellent in every way and I consider myself most fortunate and safe. My thanks to all.

Mrs P, Norwich

Very pleased with the standard of care and attention my mother has received. The company have been supportive and amenable to care for my mother when she came out of hospital.

Mrs W, Norwich

Very good. Enjoying seeing the caregiver. Enables me to stay in my home.

Mrs M, Norwich

The service is very reliable and staff always pleasant and on time.

Mr H, Norwich

I am highly satisfied with the service. I can think of no way that it could be improved.

Mr D, Norwich

Excellent. Cannot fault it. Particularly pleased to have a regular carer and regular time.

Mrs S, Norwich

My mother and father were well looked after by all the team and a good relationship was established, which ensured a high standard of empathy, security and care.

Mrs M, Norwich

I am so relieved that Mum has totally reliable, friendly, professional CAREGivers, suited to her situation. She really enjoys their visits and it gives us (the family) peace of mind as we live long distances away.

Anonymous, Norwich

I feel that Home Instead have provided good and consistent care for my father. CAREGivers are always cheerful and friendly and go out of their way to be helpful.