About Us

Home Instead in Norwich specialises in supporting older people to live comfortably and safely in their own homes. Our services include companionship, social activities, light housekeeping, meal preparation, shopping and errands, personal care, medication reminders, night care, live in care and specialised dementia and Alzheimer’s care.

The Norwich office is owned by husband and wife team, Chris and Akie Carter. Three members of Chris and Akie’s family have suffered from dementia and this has helped them understand the challenges that families face when arranging help at home.

Care is provided by our carefully selected CAREGivers, who are matched to each client and visit at a time that the client requests. Our clients' needs range from companionship and weekly help around the home to daily personal care.

Our clients include individuals who have come to us themselves, older children who have contacted us on behalf of their parents, people who receive direct payments from the local authority and individuals who are referred to us by healthcare professionals and support organisations.

The team in Norwich is committed to providing the same quality of care for our clients as we would for our own parents. We passionately believe that appropriate support to help an individual remain living in their own home can dramatically improve both quality and length of life.

We are proud to be the only home care provider in Norwich to receive a 2019 Eastern Region Top 20 Homecare.co.uk award. This award is based on reviews from our clients and their families and is the third consecutive year we have won the award.

To find out more about our home care services call 01603 963317 or click here to contact us online.

If you are interested in joining our caring and dependable team of CAREGivers, please call us on 01603 963317 or click here to find out more.


Supporting Dementia Friendly Norwich
Top 20 homecare.co.uk award
Norfolk Trusted Trainer