Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"Over the past 6 years the Home Instead CAREGivers became our mother’s extended family and without their amazing dedication she would not have managed to say in her family home as were her wishes.  My..." SK Daughter of client in Abington - 06.12.17
"I'd like to say a big thank you for all the things Home Instead have done for my Father, it has really helped him stay at home for longer than we could have ever thought. Everyone I have encountered from Home Instead..." M McN Son of client in Northampton - 06.12.17
"I would like to take this opportunity to thank each and everyone at Home Instead for their kindness, thoughtfulness and caring manner in both looking after dad and also Mum. I would like to give a big thank you too..." TW Daughter of Client in Abington - 06.11.2017

"Due to my sister relocating to be closer to me, may we both take this opportunity of expressing our sincere thanks and appreciation for the excellent service you all extended during the visits with of course special thanks going to Sue.  "

RO brother to client in Grange Park - 04.11.2017

"I am writing to say a BIG thank you to Home Instead for the care given to my late mother.  In the 3-years you provided care for my my mum you never once let her down & the carers became part of her extended family.  Mum loved being in their company, it was as important to her as the help they were giving and I think they knew all about us as a family from mum.  Once again thank you to your office team and many thanks to mum's carers who are a credit to Home Instead."

Mrs P - Daughter of Client in Cogenhoe - 11.10.17

"I would like to say a big thank you to all the carers for all the care and kindness that was shown towards my mum.  Also thank you to the office staff who always gave great support, all the staff went out of their way to make sure we were happy with all aspects of the care mum received. Once again my grateful thanks to you all."

Mrs T - Daughter of client in Spinney Hill - 30.09.17

"To all you lovely people in the office.  Thank you for always picking up the phone, for trusting my judgement and respecting my wishes.  Thank you to the CAREGivers for loving Nanny, you have all been wonderful.  "

Mrs L - Grand-Daughter of Client in East Hunsbury - 15.09.2017

"We would like to thank all of you for the excellent care an communication throughout the care for our Uncle. Your carers ensured he was well looked after and he was very fond of Shirley and Karen who always cheered him up! We will continue to recommend you to people and once again thank you all so very much."

SB - Niece of Client in Northampton

"On behalf of my brother & I, may I take this opportunity to pass on our sincere gratitude to the care team both in mum's house and back in the office who, for the last 16 months or so, have provided mum with dedicated, professional and compassionate care that has enabled her to live these months with dignity and happiness. Nothing was too much trouble for them for which we are eternally grateful."

Son of Client in Northampton

"Thank you ALL for the organisation and support you gave to our Aunty & Uncle over recent months.  Your kindness and care was much appreciated by them and by us.  We know it was difficult at times!!  We would recommend you without hesitation.  Many thanks again."

Nephew & Niece of Clients in Abington

"Many thanks to you and your staff for the care and conversation you gave my parents over the past 2-years.  I know they both appreciated the company - as did we.  Thank you."

Son of clients in Brampton

"A big shout out for HOME INSTEAD who are 'Top dog for me'.  I shall not forget the personal effort and sacrifice by individuals given willingly to try and enable a care package for my mum.  You have restored my faith in humanity. Thankyou"

TB CAREGiver at HISC Northampton

"We just wanted to write to say thank you for all that you have done for my sister during the difficult time of her illness.  With your care for our mother my sister had peace of mind which allowed her to focus on herself.  We also know she was very keen for you to support her when she was at home so it was greatly appreciated by both her and the family that you were able to provide care, even though it turned out to be only for a short period of time.  So on behalf of my sister and mum and all the family we just wanted to express our gratitude for the efforts you went to, to provide care for her. "

PB Daughter & Sister of Client in Great Billing

"To all the staff at Home Instead & my mums regular CAREGivers who cared for mum over the last 3 years before she recently moved into a residential home.  I really appreciate the help you gave us.  You never let us down once. Thank you & best wishes to you all."

DV Daughter of Client in Spinney Hill

"I would like to express my thanks with regards to the care given to my father by Home Instead it has been amazing. Particular thanks go to Natalie for all her help with Dad and his regular carers Denise and the two Ian’s! I would highly recommend Home Instead, the care and professionalism has been second to none. Many thanks."

SL Daughter of Client in Boothville

"From the first call I made to Home Instead (enquiring about the possibility of help for our Aunt when she came out of hospital), I felt that I was speaking to a company that genuinely cared about providing a first class, professional service. This has been borne out through the first meeting with a Home Instead representative, to the choosing of the most appropriate team of caregivers to support our Aunt through to the calls I've made to the office about related issues.  The care provided gives the family great peace of mind. Having spoken with my Aunt she quoted “I am totally satisfied with the care I get. Each of the caregivers respect my dignity and complete any task I need help with willingly and thoroughly.  They are unfailingly courteous and friendly.  I can't fault any aspect of the care provided by Home Instead."  "

CH Niece of Client in Abington

"I would just like to say how much I appreciate your work from the very caring helpers to the staff in the office who have been so good at keeping me up to date with anything the carers have been concerned about.  Without your services mum would of needed residential care months ago - and which she fought against - but now her mobility is so poor she has to accept. I have and always will speak highly of you to friends and recommend your agency to anyone who asks about care in the future. A huge thank you to everyone. "

Mrs VD - Daughter of Client in Duston

"I’d also like to take this opportunity to thank all your staff for their co-operation, understanding and efficiency in providing care for my mother.  Every member of the team who I dealt with, whether on the phone or personally, was excellent.  I know my mother would want to add her thanks to this.  Please let everyone know how much their work is appreciated."

Ms N C - Daughter of Client in Abington

"I would like to express my appreciation for the excellent care my mother has received in the last six-weeks or so.  All your staff, both CAREGivers and office staff cannot be faulted in any way.  My mum certainly received care of the highest standard and I will certainly recommend your company to anyone who needs your services. Again, many thanks for all you and your team have done for us."

Mr S - Abington

"Its wonderful to be able to make a positive difference to someones life and a privilage to enable them to stay in their own homes with dignity and respect."

Veronica - CAREGiver

"Being a CAREGiver gives me a reason to smile everyday - other than my children.  I hope my clients know how much I take from our time together, its so beneficial to me and I love the relationships we have built, which are now budding friendships."

Kelly - CAREGiver

"Not everyone can finish their day's work knowing they have made a positive difference to someones day or life!  I can!"

Louisa - CAREGiver

"I joined Home Instead Senior Care Northampton nearly 2 years ago and I can honestly say it’s one of the best companies I had the pleasure of working for. The support you receive is outstanding and if you are interested in making a career and receiving qualifications, training opportunities are always available. It’s a great team and I could not be happier being part of it."

Tina - Senior CAREGiver

"Home Instead takes on the ethos of home based family involved care. Coming from a totally involved and loving family environment I thrive in extending my 'family' into the community and the rewards are both rewarding and heartfelt. Teamwork and communication is paramount and here at Home Instead the balance is met and 'our family' is growing."

Natalie- Quality Control Supervisor

"The ethos of Home Instead is what I had been looking for when I decided I wanted to work in the Care community. It was a decision that I am so pleased I made. The company care as much about their staff as they do their clients. That care in my opinion is the best. That is why I give them 5 stars!  The office staff always supports the care givers and always have time to help regardless how busy they are. The training is second to none and my lovely clients make each day a joy."

Marcia - Senior CAREGiver

"I have worked with Home Instead for 18 months now. The best decision I have made! I enjoy my work and have lovely clients."

Jean - CAREGiver

"What does it mean to be a CareGiver? - It means providing the right type of care to suit individual needs.  Helping people stay in their own homes and retain as much independence as possible, giving them the choice to live as they want, within their own familiar surroundings.  Supplying freindship, comfort and help to people who are lonely, worried or unable to look after themselves.  TO CARE!"

Karen - Senior CAREGiver

"What does it mean to be a CAREGiver? To be able to empathise and give high quality care based on knowledge, training and experience or if new to the job then life experience, along with compassion, kindness, common sense and duty of care.  AT Home Instead its very rewarding and enjoyable work. You actually have time to get to know people and their families and give high quality care to meet their physical, emotional and social needs."

Jo- Senior CAREGiver

"Deciding to work for Home Instead Senior Care was the best decision I have ever made! It's not just a job to me, it's my passion to provide care to those who need it and Home Instead helps me fulfil my dreams and makes me feel appreciated in everything I do. It really is a pleasure to work for them, I am so very thankful of all the opportunities given to me by this wonderful company."

Katrina- CAREGiver

"On behalf of my sisters and I, I wanted to express my thanks and appreciation for the very high quality of care provided by the Home Instead team to my mother over the past two years.  They were a source of comfort to her, and their daily presence also provided our family with a welcome degree of assurance that her needs were being properly met.  All of the care team we met over the two years were very professional and although there are a few to name, I would particularly like to mention our appreciation for the work done by Hannah and Marcia, the level of care and attention they displayed was above what we could have expected.  So once again, thank you to everyone at Home Instead and I hope your business continues to grow sucessfully."

MA son of Client at St Crispins, Duston

"I just wanted to say a special thank you to you all now that care has finished for my wife. “I am a Director of a Wholesale Distribution Company. My wife unfortunately required a full hysterectomy.  My concern was “How do I continue to run my business and look after my wife during her recovery?”  I also have 3 giant breed dogs which further complicated the situation.  I discovered Home Instead and asked for help.  Chloe visited me at home and we discussed the situation. Chloe understood my needs and fully detailed how the company could help.  She produced a very comprehensive and detailed care plan. When my wife was discharged from hospital the carers were there for her from the start, getting her up, dressed, prepared meals and much more, and really looked after all my wife’s needs. Later in my wife’s recovery they were able to help her become more independent and able to look after herself. I wish to offer my sincere thanks to all the people at Home Instead for all the concern, help and special care given to my wife, for the professionalism shown, and I feel sure that my wife’s recovery went so well because of the help from Home Instead. Many thanks again GW."

GW, Husband of client in Kingsthorpe

"Thank you for accomodating our need for care for my nan.  Your first meeting with her was very nicely managed and she certainly warmed to you and the idea of having a carer visit her.  We are all keeping everything crossed that things continue that way and her children can step back from the day to day tasks and 'mini crises' and relax a little.  Thank you."

SW - Grand-Daughter of Client in Cogenhoe

"Thank you for all the friendliness and care it was outstanding.  My husband was very happy with both his carers and it made it easy for me to leave him knowing he was in capable hands.  Keep up the good work and I will recommend you always. Thanks again."

RC - Wife of Client in Kingsthorpe

"I would just like to thank Home Instead for providing a professional care service with a real personal touch for my mother-in-law. We were attracted to this company as we wanted continuity for her and  they assured us that the same carers would attend on a regular basis. This was the case and this enabled a relationship to build between the two.  Many thanks and I would certainly recommend you or use you again in the future."

SB Daughter-in-Law of Client in Abington

"It is impossible to fit on to this card enough words to express my gratitude for all you have done for us.  The professional care and loving attention show to mum & dad not to mention the fun and laughter brought into their lives by their exceptional carers was invaluable.  Without Home Instead, life for all of us would of been more difficult and mum and dad certainly wouldn't have been able to stay in their own home for as long as they did.  Your care regularly extended to me.  You helped me through some very stressful and emotional times with your patience and empathy, I am extremely grateful. Many, many thanks to you all."

TM daughter of Clients in Boothville

"Just a quick note to let you know how pleased we were to hear about Debbies Award.  We consider ourselves very lucky to have such a good team of CAREGivers helping look after my wife's father and in some ways pinpointing one person can seem a bit unfair to the others who also do a very good job.  However ....... Debbie is a very special person.  Every call, whatever the circumstances is approached in a very calm, gentle, thorough and totally professional way.  She is a very warm hearted, happy and caring person and I know my In-Laws look forward to her visits.  Thank you."

CA Son-in-Law of Client in Weston Favell

"I am writing to thank you all for the brilliant care you gave to both my parents.  Every member of your staff were so polite and helpful and every effort was made to accommodate our ever changing needs.  Lisa was great, Trish had to handle some very difficult situations and we are so grateful for everything she did for our dad.  Marcia was so warm and caring, not only for mum bur for the family too. We could not of asked for more dedicated, caring people to assist.  My only regret was that I wasn't able to persuade mum to let you help sooner.  Many thanks."

DH - Daughter of Client in Kingsheath

"I would like to take the opportunity to thank you for the help and support you give my father.  As a family we find his condition very upsetting and it means a great deal to us all to see him happy and settled in the company of others. "

AC - Daughter of client in Kingsthorpe

"Home Instead Senior Care looked after my mother who had late stage Dementia for approximately 9-months. During that time I was very happy with the level of care that my mother received and I know my late father was too.  All the girls showed my mum the highest level of love, care and resect possible and went above and beyond of their requirements.Everyone was very professional and I don't think we could have found a better care company for my mum.  I would undoubtedly recommend them."

Mr D C - Son of late client in Hunsbury

"We would like to thank Carrie & Richelle very much for the lovely day we spent with you during the Moving & Handling Family Workshop.  We both enjoyed it very much & did not feel any pressure & did the best we could.  We both found the day most rewarding and it will help us a lot when caring for B.  You taught us the right way!  A big, big thank you to you both."

Mrs M & Mr A - Wife & Son-in-Law of Client in Abington

""Thank you" does not seem to be adequate enough.  However, other than to say that we as a family are grateful and appreciate of all the care received from Home Instead.  It still comes down to saying "Thank You" for your hard work and efficiency.  My mum felt safe in your care.  She may of had a lot of anxious moments regarding her health, however she ended her time with us, inwardly strong and in very good spirits. Thank you all once again for the care and support received. "

Family of Client in Spinney Hill

" We just wanted to write to you and compliment two of your staff who take care of my mother.  It can be a difficult job but both Tina & Pauline are highly dedicated, caring and compassionate people and do a wonderful caring job for mum.  We have had the pleasure in meeting them during our visits and cannot praise them enough.We believe that your company is very fortunate to have two such wonderful people and we appreciate all they do, backed up of course by yourself and other staff.  Thank you for all the good and kind work you do for our mum. "

Mr G (USA), Son of Client in Moulton

"We very much appreciate the care service provided by your company for my mother whilst we were away on holiday.  It meant that we were able to have a relaxing break, knowing that she would be well cared for.  Please extend our thanks to all the ladies involved for looking after my mother so well!"

Mrs F, Clients Daughter, Great Billing Village

"Since engaging Home Instead to care for my elderly mother I have been very impressed by the way the company is run and the level of service they provide.  The office staff are always prepared to go the extra step to give a service and the carers are always friendly, helpful & pleasant. I have recommended the company to others and would do so again without hesitation."

DW Son of Client at Sywell

"What would we have done without you!  From when dad first received your care, until the end, we knew that we were in good hands.  Our, (sometimes desperate!) calls for help were, without fail, dealt within a friendly, efficient manner.  The carers you sent to us have been amazing; supporting us so well and giving us the strength to keep going, whilst giving excellent care to dad.  We were so fortunate to find you.  Many, many thanks."

GB & AM Daughter & Son of Client Abington

"Discovering Home Instead has been like finding that ‘Pot of Gold’ at the end of the rainbow! My 81 years young Mother’s family all live quite a distance away and sadly, regular visits aren’t always possible. Each and every one of her carer’s have lit up Mum’s life with the thoughtfully matched individuals who bring so much more than the day to day care. I know that this probably sounds a little ‘airy fairy’ but all of you – the whole team are like earth angels! The so called ‘care’ agency Mum had before May just doesn’t bear thinking about in comparison to the delight and peace we all feel now.  We know that Mum is being cared for by a lovely, gifted team and we thank you.   I am in complete & utter agreement with everything my daughter has written above and so much more. When we first met Carrianne we knew that we’d stumbled upon treasure!  Chloe, Christine, Danielle, Maria, Jessica and Leticia are real gems and I appreciate them as individuals and for absolutely everything they do.        "

KK Daughter & EK Client - Upton

"I and my mother cannot thank your staff enough for their care.  It was very, very much appreciated.  "Thanks" and "Thank you" do not seem adequate enough words.  But we are extremely grateful."

SW Daughter of Client in Spinney Hill

"Once again, thank you so much for the services provided through Home Instead.  The girls, especially Maria were wonderful.  CC thought very highly of them all. "

KB friend of Client - Kislingbury

"I wanted to send you a short note in regard to the help you gave me and my mother with the care of my father.  We will always be grateful for your help in allowing my dad to spend quality time at home.  The last 18-months were difficult especially for my mum but you, Jan and everyone provided professional and compassionate support.  I will always recommend your Company and wish you all luck in the future."

TP, Son of Client, Sywell

"As a family we were highly satisfied with the service offered by Home Instead. The initial needs assessment was executed speedily, thoroughly and comprehensively. The evaluation of suitable carers was sensitively handled, and the eventual service provided by the carers was of high standard. This was the first contact between the family and Home Instead for temporary carers, and we anticipate returning again."

Mr K Northampton

"We are so impressed with all the carers and the fantastic job they are doing. We really can't thank them enough for all their time and dedication - it has made a huge difference to Rosemary, the family and friends."

Mrs K.K

"Overall I am very happy with the care Home Instead have provided so far & I hope it will continue. I am particularly pleased with Richelle Clark (Care Manager), who always is very prompt in replying to my e-mails and manages to put my mind at rest when I have had any anxieties. I also appreciate that scheduling the care is always dealt with to fit in with my travel arrangements."

Mrs Suzy W (France)

"Home Instead have provided a courteous, efficient and professional service to my father who has always appreciated in particular their fastidiousness in respect of time keeping. The organisation has been responsive to our changing care needs, accommodating a dramatic extension and reduction in cover as required. I have also appreciated that Home Instead are readily accessible by phone to answer any queries, concerns or to respond to additional information from their clients and family members. All e-mail correspondence is answered promptly. They have been careful to check that my father has been happy with the individuals providing the care and the service generally and I have been confident that I would be kept informed of any concerns which arose. Home Instead is an organisation whose services we can definitely recommend."

Mrs W L

"My mother and I have had excellent service from Home Instead. We have found the staff really care. My mother looks forward to the visits as giving her some real companionship as much as the tasks they do for her. I have found Home Instead excellent in keeping me informed, forming a real partnership in care for my mother."

Mr R, New Malden

"My family and I have been using Home Instead for 2-months now to take care of our mother who is 88-years old.The previous care company did not adhere to the care plan that was drawn up with them.  Home Instead listened to our requirements and have carried them out.  Their care means that mum can continue to live in her own home and we have the security of knowing that she is safe and well looked after.Thank you Home Instead."

Mrs W, Towcester, Northamptonshire
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