If you’re looking for professional and compassionate home care in Rhos on Sea, Penrhyn Bay, or Penrhynside, Home Instead North Wales offers expert support that helps older adults live safely and happily at home. As a family-led care provider, we bring warmth, consistency, and personalised attention into every visit. Run by local owners Matthew and Samantha Murray-James, we’re committed to delivering care that prioritises dignity, trust, and meaningful companionship. Our mission is to provide more than just practical support-we aim to brighten each day and help people remain independent in the comfort of their own homes.
Personalised care that starts with listening
Your situation is unique - your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.
Your Local Office
The team here at Home Instead North Wales are proud to provide expert home care in Rhos-on-Sea. Get in touch to find out how we can help you or your loved ones.
We offer a wide range of in-home care services tailored to meet the needs of individuals throughout Rhos on Sea, Penrhyn Bay and Penrhynside. Whether you need a few hours of help per week or more complex, ongoing support, our care options can be customised to suit every situation. Our services include: Personal care and mobility support Home help such as laundry, cleaning and meal prep Memory care and dementia support Medication assistance Companionship to reduce isolation Shopping and errands Transportation to appointments or social outings Live-in care for 24-hour support in the home Our local team is committed to delivering compassionate care that supports emotional and physical wellbeing.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
We believe that effective care starts with truly understanding the individual. That’s why we design every care plan around the unique needs of the person receiving support. In Rhos on Sea, Penrhyn Bay and Penrhynside, we take time to deliver tailored, person-centred care that never feels rushed or impersonal. Here’s what makes our approach different: Longer visits for more thorough care and conversation No uniforms so every visit feels friendly and relaxed, not clinical Introductions to caregivers before care begins, aiding safety and familiarity Regular, trusted care professionals who build relationships over time Family members also benefit from our Family Portal, offering access to care notes and updates on wellbeing.
Our care team is made up of employed professionals, not agency staff, ensuring you receive care from highly trained, reliable individuals who are passionate about what they do. We're a regulated provider under Care Inspectorate Wales (CIW), and all our staff meet strict Welsh RISCA training standards, with careful recruitment and vetting, ongoing training in medication, dementia, and personal care, and regular quality reviews to keep your loved one in Rhos on Sea, Penrhyn Bay or Penrhynside in safe, capable hands. Wellbeing goes beyond physical care too, which is why we offer support that encourages social interaction and community engagement, from supporting hobbies and pastimes to trips to local attractions, parks or cafés, and assistance getting to social groups or local events. Many families also benefit from Direct Payments provided by the local authority to help with care costs, and our team is happy to guide you through the funding options available.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
