If you’re searching for dependable, personalised home care in Rhyl, Kinmel Bay, or Abergele, look no further than Home Instead North Wales. As a family-operated care company, we proudly support older adults across the North Wales coast with tailored, compassionate in-home support. Run by local couple Matthew and Samantha Murray-James, our mission is to provide more than just care-we aim to bring warmth, dignity, and genuine companionship into every visit. We believe everyone deserves to age at home with comfort, safety, and a sense of independence. That’s why our approach is always built around each individual’s needs and preferences.
Personalised care that starts with listening
Your situation is unique - your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.
Your Local Office
The team here at Home Instead North Wales are proud to provide expert home care in Rhyl. Get in touch to find out how we can help you or your loved ones.
We provide a broad selection of home care services in Rhyl, Kinmel Bay and Abergele, all thoughtfully designed to support daily life while enhancing wellbeing and independence. Our support includes: Assistance with personal care routines Household help such as cleaning, laundry and cooking Specialist dementia and memory care Support with medication routines One-to-one companionship and emotional support Help with shopping, appointments and community activities Reliable transport to medical and social events 24/7 live-in care as an alternative to residential care homes Whether care is needed for a few hours a week or full-time, we offer flexible solutions to fit every lifestyle.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
By submitting this form, you consent to Home Instead contacting you about our care services. Your data is handled in accordance with our Privacy Policy. We will never share your information with third parties for marketing purposes.
We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
We understand that when it comes to care, one size never fits all. That’s why our services in Rhyl, Kinmel Bay and Abergele are fully tailored around each individual’s lifestyle and routine. Our person-first approach means: Longer, relaxed visits that allow time for proper care and quality interaction Caregivers without uniforms, so our visits feel like a friendly drop-in, not a medical appointment Face-to-face introductions, ensuring clients are always comfortable with who’s entering their home Consistent, care professionals, helping to build trust and reduce anxiety Families can stay connected and informed through our secure Family Portal, which provides real-time updates on care delivered and wellbeing notes.
Every Care Professional we employ is directly hired by Home Instead—we never use agency workers. This ensures that all our team members are highly trained, well-supported, and committed to long-term careers in care. We provide ongoing training that meets Welsh RISCA and CIW standards, full management of staff rotas including absence and holiday cover, and continuous supervision to maintain an outstanding level of service. This consistent, professional approach means your loved one in Rhyl, Kinmel Bay, or Abergele will always receive reliable, expert support from carers they know and trust. Extending our support beyond traditional care, Home Instead offers social and lifestyle assistance to help older people stay engaged and active in their local communities. This includes supporting hobbies like gardening, crafts, and baking, gentle encouragement to keep mobile, trips to local cafés, beaches, or shops, and providing a friendly face for regular companionship. We also help families explore funding, including Direct Payments from the local authority to help offset care costs. For those seeking full-time assistance, our Live-in Care service provides round-the-clock help in the comfort of your own home, offering a real alternative to residential care or assisted living settings.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchOur dementia care in Rhyl is designed by experts and is City & Guilds Assured, so you know your loved one is receiving only the very best care. Our Care Professionals focus on creating an environment that's calm and consistent, while maintaining dignity and familiar routines to reduce confusion and keep clients comfortable.
Learn moreWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
