Are you looking for trusted, personalised home care in St Asaph, Rhuddlan, Dyserth, or Denbigh? At Home Instead North Wales, we provide professional, relationship-led support that helps older adults live independently and comfortably at home. Owned and operated by local couple Matthew and Samantha Murray-James, Home Instead is a family-run care provider committed to delivering care with kindness, respect, and dignity. From companionship to full-time live-in care, we’re proud to support families across North Wales with tailored solutions designed around individual needs-not generic routines.
Personalised care that starts with listening
Your situation is unique - your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.
Your Local Office
The team here at Home Instead North Wales are proud to provide expert home care in Rhuddlan. Get in touch to find out how we can help you or your loved ones.
We offer a wide range of home care services in St Asaph, Rhuddlan, Dyserth and Denbigh, carefully adapted to suit each person’s unique needs. Whether you need occasional support or more intensive daily care, we’re here to help. Our care services include: Assistance with personal care, including bathing and dressing Dementia and memory support Help around the home Medication support and reminders One-on-one companionship Support with shopping, errands and appointments Transport to appointments or outings Live-in care for those needing continuous, 24/7 support at home We design flexible care plans tailored to the individual, with regular reviews to ensure the right level of care is always in place.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
Every person is different, which is why we take a personalised approach to home care. At Home Instead, we create care plans that reflect not only health needs, but also daily routines, personal preferences, and life history. What makes our care unique in St Asaph, Rhuddlan, Dyserth and Denbigh: Longer visit times, ensuring quality care and time for conversation No uniforms, creating a relaxed, friendly and non-clinical experience Introductions to caregivers before the first visit building trust from day one A consistent care team, allowing relationships to flourish Family Portal, keeping relatives informed with real-time updates on care and wellbeing We focus on care delivered with empathy, consistency, and respect.
At Home Instead, all of our Care Professionals are employed directly rather than through agencies. Our team members are fully trained, vetted, and supported to ensure they meet the highest standards of care as outlined by Care Inspectorate Wales (CIW) and Welsh RISCA regulations. You can trust us to provide ongoing, accredited training in personal care, medication, and dementia, manage rotas to ensure holiday and sickness cover, and deliver consistent support with regular check-ins. Families across St Asaph, Rhuddlan, Dyserth, and Denbigh rely on us for our attention to detail, high quality standards, and the personal relationships we build to offer complete peace of mind. Extending our support beyond everyday tasks, we believe in caring for the whole person through companion-led social support that keeps older adults connected to their communities. This ranges from leisurely walks, gardening, crafts, and music to visiting local cafés and parks, attending community groups, and enjoying local events. Our team is also happy to help families discuss funding arrangements, including accessing Direct Payments through the local authority to assist with care costs. For those requiring round-the-clock assistance, our Live-in Care service provides a secure and personal alternative to moving into a care home, keeping clients safe and comfortable in their familiar environment.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
