Are you looking for high-quality, personalised home care in Colwyn Bay, Old Colwyn or The Heights? At Home Instead North Wales, we specialise in delivering trusted in-home support to older adults who want to remain independent in the comfort of their own homes. As a family-run home care provider, led by Matthew and Samantha Murray-James, we believe in doing care differently. Our approach focuses on building real relationships, providing consistency, and tailoring every service to meet the individual needs of our clients and their families. With us, home care is about more than just help-it’s about enhancing quality of life.
Personalised care that starts with listening
Your situation is unique - your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.
Your Local Office
The team here at Home Instead North Wales are proud to provide expert home care in Colwyn Bay. Get in touch to find out how we can help you or your loved ones.
We offer a broad range of home care services in Colwyn Bay, Old Colwyn and The Heights, designed to support your loved one's independence and wellbeing. Our services can be arranged for just a few hours a week or delivered as part of a comprehensive, daily care plan. Our support includes personal care such as help with bathing and dressing, home help and housekeeping, specialist dementia support, medication reminders and monitoring, companionship and emotional support, assistance with shopping and errands, transport to appointments, activities and social events, and live-in care providing 24-hour assistance for those with more complex needs. Each care plan is built around the unique needs of the individual.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
We understand that no two people are the same, so neither are their care plans. We take time to get to know each client in Colwyn Bay, Old Colwyn and The Heights. This allows us to deliver fully personalised care that reflects individual preferences, routines and health needs. What sets our care apart is extended, unhurried visits that allow for quality connection, no clinical uniforms so visits feel relaxed and familiar rather than formal or medical, personal introductions to each caregiver so clients feel safe and respected, and consistent care professionals, creating continuity and trust. We also offer access to a secure online Family Portal, where relatives can view daily updates, care notes, and wellbeing reports at any time.
All our care professionals are directly employed by Home Instead, we do not use agency workers. This means you can count on a reliable, experienced team who are passionate about providing care and committed to our high standards. We provide full training in accordance with CIW and Welsh RISCA regulations, ongoing support, supervision, and performance checks, managed staff scheduling including cover for holidays and sickness, and safe, consistent care delivery with regular reviews and quality monitoring. If you're seeking dependable home care in Colwyn Bay, Old Colwyn or The Heights, we offer a team you can trust, backed by regulation and led by compassion. Beyond daily care, we also offer social support that helps older adults remain active, engaged, and connected with their community in Colwyn Bay, Old Colwyn and The Heights. Our companionship-led services can include support with hobbies such as gardening, crafts or puzzles, walks along the seafront, visits to cafés, help attending community events, and simply spending quality time together to reduce loneliness. We also work closely with families to help access Direct Payments and other local authority funding options, which can be used to contribute toward your care costs. For more continuous care, our Live-in Care option allows clients to stay safely in their own homes with round-the-clock support.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
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Learn moreOur dementia care in Colwyn Bay is designed by experts and is City & Guilds Assured, so you know your loved one is receiving only the very best care. Our Care Professionals focus on creating an environment that's calm and consistent, while maintaining dignity and familiar routines to reduce confusion and keep clients comfortable.
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Learn moreWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
