Care Coordinator for Outstanding Home Instead
Our office was established in 2010 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
Home Instead Senior Care (Liverpool Central & North) based in Crosby, Liverpool is rated as ‘Outstanding’ by the Care Quality Commission (CQC) offering companionship and person-centred support to adults and older people within their own homes.
We have an exciting opportunity for a talented, enthusiastic and 'can-do' Care Coordinator / Scheduler to join our award-winning team. Because of our growing reputation, we are expanding rapidly and are looking for the right person with excellent scheduling, IT and people skills to help drive our highly regarded care business forward. This role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home.
All our visits with clients are for at least an hour, often more and our CAREGivers visit the same clients providing consistency and the opportunity to develop meaningful, trusting and long term relationships. It will be your job to ensure all these visits are planned and organised and that our CAREGivers are coordinated to turn up on time, every time.
Recognised by the Care Quality Commission as 'Outstanding', we're very proud of our team and our well-earned reputation for providing exceptional, quality care and support. However, this can only happen if we continue to employ the right calibre office staff driving our operation as we continue to grow.
Will you be our next rising star?
Job Description:-The Care Coordinator / Scheduler is responsible for the allocation of CAREGiver's working hours whilst ensuring our robust quality standards are met. You will need to have at least one years' experience in the care sector as a Coordinator to join our team. You will be expected to: • Organise all rotas and staffing requirements • Ensure all staff and clients are aware of working schedules • Be responsive to changes in the schedule and liaise with relevant team members • Undertake any support or admin duties as required by Franchise Owner or Care Manager. You will be expected to coordinate CAREGiver schedules and give general support to the office team in order to provide the highest quality service to our clients. You will need to be able to develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes.
You will ideally: • Have sound knowledge and understanding of scheduling software systems, allocating and coordinating all care visits to ensure continuity for both client and CAREGiver • Be adept in organising and communicating CAREGiver / client rotas • Be able to adapt quickly to emergencies and / or other unforeseen circumstances ensuring all visits always take place • Provide timely response to client requests and ensure they are constantly updated with new and changing information • Be knowledgeable of local area • Engage positively with all employees being pivotal in maintaining their interest and availability and liaise relentlessly with all CAREGivers ensuring that they are always supported and enjoying their work experiences. • Provide out of hours "on call" telephone assistance on a rotational basis • Work directly with the office management team to develop business and support the team. • Support delivery of personal / care calls in times of needs which may include out of hours
What we offer • A great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients • Our salary package starts at £18,500 up to £20,500 depending upon experience and comes with with ongoing bonus opportunities. • 28 days holiday including Bank Holidays • Day Off On Your Birthday . Pension scheme. • Company Discount Scheme • Employee Assistance Scheme • Training, development and career opportunities. • Social Events. If you would like to forge your future with an exceptional care company that's already going places then please apply
Finally, you must hold a full driving licence and have full use of a car. This is a full-time, permanent post. All appointments are subject to a satisfactory DBS check and references.
You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing 'superior' customer service. • You will have experience in delivering or managing /coordinating care delivery, exceptional organisational skills, be a multi-tasker and communicative both written and verbally. • High levels of computer literacy with strong Word and Excel skills • A confident, 'can do' attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment • A professional telephone manner; a smiling personality and empathy for others • An outstanding eye for detail and a 'right first time' attitude • The ability to multi-task and prioritise conflicting deadlines • The ability to make friends and influence people. • To have pride in your work; the want to work 'above and beyond' and have high standards of commitment and achievement.
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.