Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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About Home Instead Liverpool Central & North

Our goal is to become the at-home care provider of choice and have a positive impact on the community as a whole. To this extent we are making valuable links with many community and business organisations which helps us to be further aware of the services and opportunities that are available to our clients. We service a large section of  Liverpool, from Maghull, Crosby, Blundellsands,Waterloo, Hightown, Melling and Lydiate, Litherland, Bootle and Aintree, Walton, Anfield and Kensington, The City Centre and other areas in between. We like to pride ourselves on quick response to any requests and are always willing to pass on our knowledge to whoever may require it.

The Liverpool Central & North office of Home Instead Senior Care opened its doors in September 2010.  We pride ourselves in being part of a network providing the highest quality of at-home care across the world. This vast network of experience, knowledge and enthusiasm means that we are able to offer our clients an at-home care service of the highest order.

We established the Home Instead Senior Care office in Liverpool Central & North after being impressed by the ethos and commitment of the Home Instead National Office and other offices we visited, it was clear that the people there clearly had caring at the heart of the business and our desire to run a family business was one they shared.  We appreciate the ideal that every effort should be made to provide continuity of care by means of the client seeing the same CAREGiver for each call whenever possible. 

We knew the difficulties in sourcing credible and reliable at-home care and felt we could do something to help people in Central and North Liverpool and South Sefton so this brought us to Home Instead Senior Care, who offered a real compassionate and dignified service. Having been born and bred locally we are both well aware of the needs of the area, and having the opportunity to be a part of something that can positively transform a person’s life fills us with pride and passion. 

Our minimum call is 1 hour, as we believe that quality at-home care cannot be provided in anything less. This enables us to form a close relationship with our clients in providing a person centred care service which is built around the requirements of each individual, this can vary from assistance with shopping trips or appointments, to social engagements and meal preparations, and much, much more – we like to believe that we have CAREGivers who will have no trouble attending to clients every need whether it is one hour a day or 24/7.

That is because our CAREGivers’ are carefully chosen for their empathy and nurturing qualities, they are selected for their caring and respectful approach to the elderly, their reliability and willingness to  match their valuable skills with the excellent training that Home Instead Senior Care has to offer. They encourage, stimulate and assist clients in a variety of day to day activities to maintain their independence and improve their quality of life. Naturally we also undertake enhanced  checks and have a requirement of six references before training begins. We believe that investment in our CAREGivers will lead to the provision of a high quality service and a contented, happy work force. Our office is proud to have developed a method of call planning for our caregivers that has resulted in a fantastic 96% positive response to the change and happier more rested and better remunerated staff, this method has been copied and adapted by several other Home Instead offices to great effect. 

Kayte & Andrew Erskine
Home Instead Senior Care
Liverpool Central & North
Andrew shares information with Andy Burnham.
CAREGiver assisting client with phone

Just wanted to give some positive feedback with regards to Home Instead agency. My colleagues and I have used the agency recently when the Reenablement and other contracted providers have been unable to provide care. Home Instead have responded quickly and flexibly to enable us to discharge patients safely. I worked during the shutdown period and Home Instead communicated any concerns to us without delay. I have dealt mainly with Sue Cornmell (copied in) and have been impressed by her professionalism and the service provided. Sue was happy to meet with a patient and myself on the ward to discuss his complex care needs before agreeing to provide the service. Feedback from service users and carers has also been positive. I felt it important to give this feedback as we often focus on the less positive experiences with care providers and do not always recognise good practice. I would not hesitate to use Home Instead in the future.

Debbie DickinsonSocial Worker Sefton Adult Social Care Aintree Hospital Team