We are officially OUTSTANDING!
Home Instead Havant has been awarded OUTSTANDING by the Care Quality Commission (CQC).
Over a gruelling 2 day inspection we have been assessed as to whether we are Well Led, Caring, Responsive, Safe and, Effective. These are the Key Line’s of Enquiry (KLOEs) that CQC inspect us in.
To be ‘Outstanding overall’ we only need to be rated as Outstanding in 2 areas and good in 3 areas.
We in fact were awarded Outstanding in not just 2 but 3 areas: Well Led, Caring and Responsive. Having spoken with the inspector she explained that we actually were also not just ‘Good’ but ‘Very Good’ in Safe and Effective. This means that we came exceptionally close to being awarded Outstanding in all 5 areas which is virtually unheard of. Less than 3 % of care providers are ever awarded Outstanding Overall , but even within this select group it would seem that we are exceptional. You are welcome to read the report for yourself and there is a link to this on our home page.
We are immensely proud of this award which is testament to the shared ethos and drive of our entire team.