Meet the team

Mark Gettinby on the phone to a Home Instead client

Mark Gettinby - Owner

Hello, I’m Mark Gettinby, the owner of Home Instead Havant.  I’ve built experience in a range of sectors before being headhunted by Help the Aged to set up a new venture for them.  After this I went on to work for Age UK and HelpAge International to provide products and services which meet the needs of those in later life. 

As part of my work in this area I came across Home Instead and was impressed by their values, ethos and determination to change the face of ageing.  Having seen the issues my parents had to deal with for my grandmother's care over 15 years I understand how important good quality care is and the difference Home Instead makes to people's quality of life and independence.

My time at Help the Aged and Age UK taught me how important that companionship element is for older people, as many of those in later life are living on their own and looking to have meaningful social contact.  None of our visits are less than an hour because we believe in relationship led care that gives older clients companionship as well as doing the things we need to do to support their daily living. 

Because of this we base our services on

Companionship Centred Care. Central to our ethos is to bring joy to each individual client, by spending unrushed time with them - that may be by sharing stories and other interests, exploring current affairs, playing games and enjoying outings. We also offer support with our Home Help and Personal Care services.

Tailored and Flexible Support Plan.
Our care plan consultation starts with a blank sheet of paper, and simply asks "how can we help". Our non-medical services typically include companionship, home help, personal care, transportation to appointments, outings, and medication reminders. We liaise closely with local health professionals and other agencies to ensure our services dovetail with theirs.

Continuity and Matching of CAREGivers.
We carefully match the clients interests to those of our CAREGivers and we ensure continuity - the same CAREGivers will come in regularly, and we introduce our clients to their CAREGiver before our service begins, we would never send a stranger.

Longer Visits.
 All our visits are a minimum of one hour, this allows enough time for companionship, as well as any practical support that may be needed.

Prompt and Reliable.
We'll be on time and we'll stay the agreed time (we don’t apply ‘tolerances’!). We use a system called 'Mobizio' to ensure accuracy in all our records.

Thorough CAREGiver Selection and Training. We seek those with a real passion to bring joy to our clients, and then we deliver top quality induction training for three days. Thereafter, we shadow and support them, as well as providing ongoing training and professional development. This includes our unique City and Guilds accredited specialist training on Dementia and Alzheimer’s.

My role is to support and enable the team so that they can to deliver great care and make that Home Instead difference to our clients lives.

In my spare time I can be found out on my mountain bike in Queen Elizabeth Country Park or the South Downs and have been known to do the occasional bit of running!