β€œ I like to see my caregivers. They make my day. I feel so comfortable and happy after they have supported me. ’’

Mrs C, daughter of client

A completely wonderful, caring team - always a 'can do' attitude! With their care, my parents were able to stay living in their own home for longer before needing to move for specialist 24-hour care. Totally reliable - the daily carers were fantastic not only in their professional standards of care but also their friendliness and the respect and dignity they afforded my Mum and Dad. 

As a family member, I also felt supported and reassured that I had up to date information available to me after each visit. Any concerns regarding my parents were always passed onto me however small. As a family, we would have absolutely no hesitation in asking the manager and his team to look after Mum and Dad again.

Mr H, son of client

Very happy with the care given to my parents over more than a year. Staff always kind and gentle. Management always flexible and understanding. There were many challenges but all dealt with very well. Highly recommended.

Mrs G, daughter of client

Since Home Instead have been caring for both my parents, I can clearly see Mum and Dad are so much happier. The carers are cooking them proper meals, assisting with housework and providing excellent personal care for Mum. Right from the start when we first met the manager, who came out and met my parents, we could just tell this a team who really do care and enjoy the work they do. All of the carers who have helped mum and dad are brilliant, I have to say the caregiver goes above and beyond and we are so grateful as a family for all the help.

Mrs C, daughter of client

Having always been fiercely independent, it was my mum's last wish that she could spend her final days at home and we were all determined that this should happen. To do so we needed help and support and it was very important we had the right kind of support. A family friend recommended Home Instead. I am so pleased she did! The girls from Home Instead were fantastic going over and above our expectations! So professional, friendly, caring, empathetic and above all treated Mum with great dignity and kindness, always finding time to talk to Mum and include her in their conversations. They were also a source of comfort and reassurance to us, sharing sorrow when times were tough. In short, we could not have managed those last few weeks without their cheery support and reassurance.

Mrs M, daughter of client

My mother, who has advanced vascular dementia, moved in with me at the beginning of August and I was seeking help to be with her two days a week. From the outset, I found Home Instead very professional and efficient. We have two helpers on the different days and I would say that they go beyond the remit. 
Mum does colouring, jigsaws, has trips out for coffee, walks and has had a baking session in the run-up to Christmas; she is stimulated and thoroughly enjoys the activities and company. Her carers have ongoing training and are kind and thoughtful, looking for new activities that Mum might enjoy. I would highly recommend Home Instead.

Mrs S, daughter of client

We engaged Home Instead to provide support to my parents, who despite their age and poor physical/mental health still consider themselves to be independent and who were, initially resistant to the idea of having people come to support them. The Care Coordinator very quickly established a rapport with them at the initial meeting and helped them to have the confidence and trust to accept support. Once support commenced a few months ago the team members who have been working to support my parents have been excellent. They have established a great relationship with them and are clearly sensitive and respondent to their needs and preferences, demonstrating a flexible approach to changing circumstances. The team members are clearly well trained and very caring with a proven ability to establish a trusting relationship with my parents who were initially resistant to the idea of support. We benefit from excellent communication and constructive feedback from Home Instead. Very happy.

Mr T, client

I would highly recommend Home Instead, this being the first time I have used this service. Both my wife and I have been extremely grateful for the care, kindness and consideration shown by our carer.

Mrs S, daughter of client

Mum and Dad have never had a cleaner or any sort of help so it was a huge step to take and one everyone was nervous about. However, the manager got to know them personally and ensured they received just what they needed. Having home help has relieved us of some of those everyday tasks that suck energy and precious time. It’s only been a week but it has been a real game changer for us already!