Training: The Magic Ingredient!

When we recruit, we will often say that the key characteristic that we are looking for in an applicant, is kindness. As a ‘care’ provider, the reasons for this are obvious, but there is another factor which comes in to play, which is our confidence in our Training Programme here at Home Instead.

In this article, we catch up with Gemma, our Training & Experience Manager, and find out what makes the introduction to care with Home Instead, so unique...

As a care provider, we place huge importance on equipping our team with the relevant knowledge and skills to provide truly outstanding care, in all regards. That’s why our training is exceptional. We are the only care company to be awarded two Princess Royal Training Awards for our Alzheimer’s and dementia training, which forms part of the initial, and paid*, three-day training programme that all new team members complete. This also includes Health and Safety matters relating to both client and CAREGiver, guidance on creating all important meaningful relationships, a unique, hands-on approach to understanding the ageing process and also vital Life Support training.

This is followed by the crucial topics of Medication and also Moving & Handling, along with an introduction into the systems we have in place to monitor care and safeguard all parties. Feedback for the induction programme is always positive, and for Gemma, it’s a really fulfilling part of her job… “RAP (Recruitment Assessment Programme) time is great. It gives me the chance to really get to know our new team members, to understand their goals and to put any concerns that they may have, to rest. It really is a time to get to know one another. We are a tight knit team here at Home Instead and being at the Training Centre among the support team, welcomes new members to the ‘family’. It’s just the start of the journey of course, and that’s exciting for us all’.

Supporting and encouraging our CAREGivers in delivering their valuable work is one of our biggest priorities. Each Home Instead office has a close relationship with its CAREGivers, which helps maintain business success. Our values inform everything we do, and that means that our CAREGivers know how to deliver exceptional care. The ‘Home Instead Way’ includes personalised one-to-one care, visits at a minimum of an hour, and a genuinely optimistic outlook on age. That’s how our CAREGivers know that they are making a positive difference to somebody’s life. Our CAREGiver Alison is a great example of a team member applying not only her practical skills, but also her creative side to her role. You can read more about her story, HERE.

A role in care at Home Instead offers countless opportunities, whatever your ambitions. Our new, fully funded training programme, ‘Personalised Career Pathways in Care & Management’, promotes learning via fully funded and supported qualifications, which can be completed through an easy mix of home, office and practical study. It’s proving to be very popular and is offering colleagues the chance to progress at their own pace and in line with their own career ambitions. One shining example of this is Kate, who joined us from a completely different career background. Click HERE to read more about her journey to Home Instead.

So, whilst job seekers and new applicants may wonder if they are suited to the role of CAREGiver or team member with us at Home Instead, a lack of care sector experience need never be a reason to shy away from applying. The process is simple, and we are here to help, every step of the way. That’s why we have team members with a wealth of experience from a range of work settings and it’s also why our colleagues’ range in age from 18 to 78 years young!

If you would like to know more about CAREGiver and team member opportunities here at Home Instead, don’t hesitate. We’d love to hear from you. Visit the 'Join Our Team' area of our website HERE or call us on 01395 200600 and discover why we are different.

*Team members will receive payment for their time on RAP Training, upon completion of their Care Certificate (at approximately 12 weeks).