Meet Claire, Deputy Live-in Care Manager

Meet Claire, our new Deputy Live-in Care Manager. Claire is enjoying supporting the Care Professionals and Clients to live happy lives in their own homes.

Claire started with us earlier this year in our new Deputy Live-in Care Manager role. Having previously been looking after two clients with terminal illnesses, she later moved on to the pharmaceutical world as a dispenser and in later years, became a pharmacy manager. Claire supported different healthcare professionals including domiciliary carers, district and hospice nurses and GP’s.

In this role, Claire had to support patients and clients with medication, safeguarding and welfare issues and enjoyed working closely with individuals in need of care and support. When the company that she worked for sold all the branches and changed hands, she knew it was time for a change. Having supported Home Instead Care Professionals in the pharmacy, she had heard excellent things about the company and resonated with our ethos.

Moving to the role of Deputy Live-in Care Manager, she was able to further her leadership development and take on a more rewarding role where she really felt like she was making a difference.

What is Live-in Care?

Live-in Care involves specially chosen Care Professionals that live in your home alongside you. They provide practical support and companionship throughout the day, enabling you to live life the way you want to, in the comfort of your own home.

‘With Home Instead I am making a positive impact on people’s lives by organising the essential care and support to those who need it most’.

What Makes a Good Live-in Care Professional?

When I’m interviewing new Live-in Care Professionals I always look out for the same characteristics; they need to be empathetic, kind, calm and adaptable. Being a good enabler also helps as they can encourage and support their clients to do things themselves so that they don’t lose their independence.

The idea of Live-in Care is to remain as independent as you can, in your own home. Promoting this independence and encouraging choice helps our clients immensely and allows them to gain back confidence in tasks and activities that they may not have been able to do for a while. At Home Instead, we encourage the installation of handrails in places that are hard to balance such as the shower or outdoor steps. The installation of a stair lift can help if the client needs support to get upstairs.

Some other key characteristics are patience, respect, good communication skills and a good sense of humour – as who doesn’t like to have a good laugh from time to time?

A live-in care professional and a client folding laundry together and smiling

Supporting the Care Professionals and Clients

I regularly meet up with my Clients and their Live-in Care Professionals at their homes and have built up a good level of trust with them. My aim is to support each of them personally and professionally. I ensure that I phone the carers each day to see how they are doing and to see if any issues have cropped up that I can help with.

Recently, I had a call from one of the Care Professionals letting me know that their client was feeling very confused and not himself. I attended the home to do a welfare check and we quickly discovered that he was showing signs of sepsis. We called an ambulance immediately and he was admitted to hospital. Luckily, he was able to make a full recovery. Unfortunately, there were delays with the hospital transport to get him back home, so Claire came to the rescue and drove him back herself.

When setting up packages of care, I visit the clients a number of times to familiarise myself with their situations and to get to know the client’s needs and lifestyles. I write up very detailed care plans for each client which the Care Professionals follow. This includes everything from what their favourite shower gel is to how they prefer to style their hair. This gets updated regularly as well as any time there are any changes to the client’s situation.

Signs That Someone May Need Live-in Care

You may have a complex condition which requires extra help to do everyday tasks or you may just be struggling to manage without support but wish to remain in your own home, either alone, with a partner or your pets. Companionship, home help, meal preparation, and the reassurance that someone is always there to help are the benefits of having Live-in Care rather than going into a residential home.

Live-in Care is often a cheaper alternative to a residential home for couples, allowing you to stay together, in the home you love.

Why Home Instead?

At Home Instead our ethos is to enhance your loved ones’ lives and enable them to feel safe, independent, and happy at home whilst giving support and companionship at the same time. Whilst our Care Professionals take on this role in your family’s lives, you can enjoy spending quality time with them knowing their needs are being met.

Home Instead is the only home care provider in the southwest that is rated Outstanding in all 5 areas of inspection by the Care Quality Commission (CQC). If you or a loved one is in need of Live-in Care, please contact our friendly team on 01395 200600 and we would love to help you.

A care professional, client and family go on a walk together through the countryside