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Rated Outstanding in all 5 CQC Categories
Our Exeter & East Devon office is owned and operated by husband and wife team, Mark and Vanessa McGlade and was rated overall Outstanding by CQC during their recent, routine inspection.
The office opened its doors in 2011 and quickly became extremely successful as both a local care provider and employer. The ethos driving Mark and Vanessa is an absolute desire to provide the very best care possible and to become the employer of choice within the sector.
Calls last a minimum of 1 hour and are provided by CAREGivers who have been individually matched to Clients needs, interests and outlook on life. Staff are professionally trained and supported in their roles, which enables them to provide “the Rolls Royce of care” (a description made by one of their clients!).
Care of clients and staff is of equal importance for Mark and Vanessa; in a recent anonymous staff survey 100% of staff responded they were proud to work for the East Devon office.
In addition to being the first elderly home-care provider to be rated Outstanding in the south west the Exeter & East Devon during April 2016 the office was recognised as a ‘Top 10 most recommended homecare provider 2016’ in the South West, based on client reviews on the care website www.homecare.co.uk.
On the Queen’s 90th birthday the Home Instead model was recognized for its innovative provision of companionship, relationship-led care which underscores the difference made by Home Instead.
Mark and Vanessa credit their success to the effort of the whole team who are committed to the highest quality care and support.
If you or someone you know are looking for elderly support in the home, you could not find better than Home Instead, Exeter & East Devon – we have been recognised as Outstanding by CQC. Please give us a call to discuss the type of care that would be most appropriate – the right type of support often enables an elderly person to remain in his or her own home for a longer period of time.
“Our Outstanding Rating pays testimony to teamwork throughout and everyone’s commitment to providing care that comes from the heart, care with a family feel.” Vanessa McGlade.
“We set out five years ago with a vision to be the ‘best of breed’ in homecare in our locality. Becoming the first homecare provider in the South West specialising in senior care to receive a CQC Outstanding Rating is our dream come true and marks our commitment to continuous improvement. Being rated in the Top 10 homecare providers in the South West and being part of a national brand that has been royally recognised with the Queen’s Award has made for an incredibly proud year.” Mark McGlade.