It's not working, it's Caring!
Client Services Support Officer
Home Instead Senior Care are renowned for the quality of care we provide our clients in their own homes. It’s award winning, it’s consistently excellent and it’s why we have become the only home care business in Epsom & Mole Valley that the Care Quality Commission rate as “outstanding”. We’ve built this reputation because at Home Instead we love to care and that’s because we only recruit people that love to care. We believe in their quality and we allow them to provide the quality of care they strive to by the way we run our business.
We work hard to exceed our clients’ expectations and make them feel highly valued. We like to say, ‘To us, it’s personal’, and we stand for excellent quality of care and outstanding client service.
We are now looking for a Client Services Support officer who can help ensure the high level of quality that we promise to our clients is actually being delivered. We are looking for someone who has good customer service experience, strong IT skills and wants to work for a care company that puts the highest quality care first. What sets you apart is your natural compassion for people and wanting to make a difference to the quality of older people’s lives.
Your manner is warm and approachable and you are keen to be a part of a care business that is working hard to change the face of ageing and eager to take on the responsibility that comes with it to drive us on to greater success.
You will be working as part of a professional and compassionate team and so your professionalism as well as your compassion are critical attributes we will be looking for.
This role is critical to ensure we maintain our promise to our clients by providing the highest levels of companionship led care.
Client : This role supports our client promise by undertaking regular meetings with our clients in their own homes in the form of Quality Assurance checks and Service Reviews to ensure the client is happy with the service that Home Instead provides and adjust if necessary.
If changes are required then you will work closely with other members of the office team to ensure that care plans are updated and appropriate support is found to provide the additional services.
You will be part of the on-call rota for which you will be paid a supplement.
Reporting and IT:
The successful candidate reports to the Care Manager :-
Identifying from our database who is due a visit and conducting scheduled Client Service reviews/Quality Assurance visits with clients in their home.
Good working knowledge of using Excel spreadsheets is desirable
Key attributes & requirements
Motivation: At Home Instead our drive to improve the quality of living for each of our clients sits at the heart of everything we do. The successful candidate will be equally driven by a passion to help improve people’s lives.
Personable: Working with elderly clients requires great time keeping, excellent listening skills, patience, calmness, politeness, empathy and compassion and being highly presentable.
Efficient: Juggling diaries, phone calls, emails, meetings and writing reports requires an individual that is efficient, thorough and accurate. This person needs to be strong at managing their own time effectively and always looking ahead to ensure their forthcoming weekly itinerary is full as well as successfully completing the reports from the past week’s meetings.
Mobile: The candidate will spend a lot of time in the field and must have their own car and be confident to work out of the office.
Working hours: Monday to Friday 9 till 5pm with an hour for lunch. From time to time it may be necessary to work outside of these hours to meet with client needs.
Experience: Ideally has experience within Social Care or customer facing role
Full training for this role given : Would be supported to obtain QCF qualifications in Health and
Holiday: 20 days and bank holidays
Salary: From £20,000 to £23,500 depending on experience
Job Type: Full-time