Franchise Owner - Chris Broadbent
I worked in corporate sales for 30 years prior to acquiring the Chester office of Home Instead in 2008. What attracted me to Home Instead was their ethos and the type of care they provide. Unfortunately this type of care was not available to my father and godmother which meant they could not remain at home during their final years.
I am extremely proud to deliver high quality home care in Chester and Ellesmere Port. It’s always rewarding to see the positive impact that the service we deliver has on people's lives, not only the people we provide care for directly but their families as well. What's also important for me is that we are creating employment opportunities in the community.
I am determined to see the best personalised care provided to all our clients. I also enjoy working with our great office team who are extremely loyal and fun to work with. Last, but not least, I am very proud to be associated with our fantastic CAREGivers, who give such great dedication and care to all our clients. This enables us to help more vulnerable members of the community remain independent in their own home for longer.
Franchise Owner - Sue Broadbent
Prior to setting up Home Instead I worked as a senior enrolled orthopedic nurse at Chester Royal Infirmary and have also worked at a nursing home in Glasgow. All in all I spent over 20 years working in nursing, apart from a few career breaks for family!
For me it's quite simple, I love what I do. Providing home care is so rewarding as our clients are delightful and we employ a fantastic team of CAREGivers. I also love meeting our existing Clients to ensure that the quality of the Personalised Care we provide in the Chester and Ellesmere Port area is kept at the very highest standards .
As well as supporting the Team when I meet with our Clients, Chris and myself also meet our Caregivers informally once a month at our ‘Caregiver hub’, which is an opportunity for all our Caregivers to come and talk to us about any issues or problems they are having on a one to one basis
By constantly listening to both our Clients and Caregivers means we can maintain our levels of high-quality personalised care to people throughout Chester and Ellesmere Port, thereby helping to keep them in their own homes.
Registered Manager - Isobel Richards
Hi, I’m Isobel and I joined Home Instead Chester in 2009. I take pride in supporting people and giving them a good quality of life in their own homes.
I complete service calls with new clients to ensure that we are meeting their care needs. On a regular basis I complete care reviews to ensure that the personalised care being provided continue to meet their needs. Also I complete spot checks on our CAREGivers to make sure that they have the tools required to complete their jobs and are providing quality care to our clients.
I continue to care on a regular basis for a wide range of clients including those who suffer from dementia and those at the end of their lives.
I was attracted to work as a CAREGiver, as it’s a very rewarding job. It’s making a difference to not only clients but those close to them as well. I work with a great team who are very caring and compassionate.
Finance - Lorraine Pearson
Hi, I'm Lorraine and I have been with Home Instead Chester since 2006.
I have quite a lot of experience in the care sector and worked for a number of other companies before joining Home Instead Chester. I initially joined the company as a CAREGiver but Chris and Sue needed another pair of hands in the office and I was more than happy to assist.
I have now completed the first stage of my Sage Accountancy course as this had added another facet to my business acumen. I hope to be able to use this knowledge to assist the Chester office in becoming more financially efficient. I thoroughly enjoy my job especially working with our wonderful CAREGivers and the office team.
Training Manager - Louise Brown
Hi im Louise, i joined Home Instead in 2010 as a CAREGiver, since then I have been appointed Field Support Supervisor, and will be performing the crucial role of supporting our Caregivers, thus ensuring they have the right support to serve our Clients in a professional person centered way.
My role is to carry out field based assessments which forms part of the Care Certificate. I also support Clients, their families and our CAREGivers during out of office hours supporting the on call service.
I work closely with the Registered Manager and Administrator to ensure CAERGivers deliver person centred care to the highest standard.
Staff Coordinator - Nia Cooke
I’m Nia and I joined the team in 2007. Prior to joining the Home Instead Senior Care team I worked in senior care for Cheshire County Council. I was interested in the position with Home Instead due to their philosophy about home care.
I have a wealth of experience which includes, my recent role as Client Care Manager. This involved proactively visiting all our clients on a regular basis to ensure they feel happy with our service.
As i personally know all our CAREGiver i strongly believe this holistic experience will help me in my new role.
Client Support - Barbara Williams
Hi, I’m Barbara I joined Home Instead Chester in 2007 originally as a CAREGiver transitioning into the office gradually. I now have the role of Client Care Supervisor working along side our Care Manager. This move was due to the increasing demand for high quality, personalised care in the area. In am responsible for the initial contact with perspective clients as well as conducting reviews on existing clients to identify if their needs have changed and where required amend their current care package. I also ensure that all client paperwork coming into the office is compliant.
Over the years I have thoroughly enjoyed providing, personal care and companionship to our lovely clients, as well as working with a very dynamic and motivated team. We all strive to provide the highest quality care tailored to our client’s needs, matching CAREGivers with client who share similar interests.
Administrator - Rebecca Johnson
Becky has recently been appointed in the post of Administrator to our existing Office Team. This is a key role and addition to our support for our Caregivers and Clients alike. She will be assisting our Registered Manager, Isobel in supporting all aspect of administration to ensure we remain compliant with all matters relating to CQC, Workforce Data Set and GDPR legislation. She also provides vital support in our Recruitment process and support to Louise our Training Manager.
Becky has had over 13 years loyal service with the company, previously serving as a Caregiver, so she can apply that experience in her new role. She said ’it was great to be given the opportunity to join a great Office Team. I enjoy the new role and appreciate the support I have been given. I hope my addition to the Team will ensure that Homeinstead Senior Care in Chester and Ellesmere Port continues to provide high quality care in the local community'.