Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Quality Care

Changing the face of home care in Chester & Ellesmere Port

Every year Smith & Henderson conduct a survey to our CAREGivers and clients.  Here is some of the feedback from 2015 survey.

 98% of our CAREGivers recommended the company as a great place to work

98% of our CAREGivers said they are proud to work for the company.

98% of or clients said my CAREGiver goes the extra mile to make a positive difference in my life.

100% of our clients said my CAREGiver takes in interest in me as a person.


Above: We have recieved some great feedback from our CAREGivers like those pictured above.

Here are the full results for you to see.


The Home Instead Team are very pleased with the feedback and will continue to work hard to maintain the best quality service to the elderly throughout Chester.

Here is a selection of comments taken from the survey:


  • UKHCA Registered

I am very satisfied with Home Instead. They always arrive when they say they will (the caregivers). They are not at all intrusive but I know that they keep a careful eye on me and how I am getting on. The caregivers are good conversationalists, are interested in me and share my sense of humour. I know that Home Instead helps me to continue living independently and I couldn't do without their friendly, helpful support. Thank you very much. 

Mr S